This review is specifically about the discontinued King Koil Natural Orchid PL TL, model 14209-1050, purchased from Macy’s in 2023. I’m posting it here because I can no longer find a page for my exact mattress. I spent months—nearly years—researching mattresses because I wanted something natural, healthy, safe, and built to last. The Natural Orchid felt wonderful at first, but that comfort did not hold up. The area where I sleep has broken down and developed a noticeable body impression. When I lie down, the mattress collapses even further, leaving me trapped in a depression and struggling to change positions. It may look relatively normal when empty, but it no longer provides proper support during actual use. An inspector confirmed a three-quarter-inch indentation, but King Koil denied my warranty claim because it falls a quarter-inch short of their required measurement. So the dent is real and documented, but I’m apparently expected to keep sleeping on an uncomfortable, deteriorating mattress because it is still considered “within specification.” That may satisfy a technical warranty requirement, but it does not represent acceptable quality or meaningful customer care. Buyers should know that these mattresses may feel great when new but can break down within a few years—and King Koil may refuse to help unless the visible indentation reaches one exact number. I’m extremely disappointed and would not purchase another King Koil mattress.
This review is for King Koil Brand
Owned for: 3 years
Condition: Very worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Back Pain (lower / middle), Back Pain (upper / neck), Pinched nerve
This is my second king koil. The 1st one I had 15 years was amazing. I upgraded to the most expensive this time and it’s been horrible. I’ve tried to get the manufacturer to replace it and they have been no help. I will never buy from them again. So sad that they have so little care for their customers or pride in their product.
Start was good, but poor quality soon showed up. Within 2 years had to replace mattress.
Company said they would be happy to take a look at the mattress for possible repairs if we ship it back to them.
Easier to just buy something else. Which lasted much much longer.
Would not recommend and will not purchase from again.
This is by far the worst customer service I have ever experienced. My mattress started showing manufacture defects around 9 months. I ended up working with an executive trying to get my bed covered by the warranty, he was laid off and i have heard nothing for the last 5 months. My wife and i cannot even sleep in it at this point. Worst service ever.
This review is for King Koil Brand
Owned for: 6-12 months
Condition: Completely worn
25 - 34 years old
Male
Stomach Sleeper
200-250 lbs
Prefers Medium Feel
Acid Reflux, Back Pain (lower / middle), Back Pain (upper / neck), Restless Leg, Sleeping Hot
King koil will not do anything about this matress. They said it would have to be at least 1 1/2 inch of sagging! THAT IS UNACCEPTABLE. I have a mattress over 25 years old with NO sagging. This was an expensive mattress and I would expect better customer service than this. Do NOT PURCHASE a mattress from king koil!!!!!
This is the third mattress. The Sleep Store replaced it twice.We went to 2 twin XLs instead of the King. Within weeks, the mattress sags and there is an indent where your body lays. This makes it uncomfortable to sleep. NOT what we expected for the money. I've written to King Koil and received no response.
We purchased this P.O.S. mattress from Mattress Giant in 2005. Within 5 months we had them come out because we had deep body ruts that were visible when the bed was made!. At this time they came out and replaced the box springs. After 4 more years the body ruts were so horribly deep in our tempered top that you had to physically pick yourself up to roll over and manually pull yourself out of the bed. After putting up with monnths of discomfort we finally contacted the warranty department who informed us that th 10 year warranty was void because there was a spot on the mattress. (Soda knocked over by the dog!) This King Mattress cost $2700. DO NOT BUY A KING KOIL BED!!!!
