Owned < 2 months and already one of the sides is coming out
Looking at the warranty it only seems to cover impressions but I just had this delivered on November 11 and one side is already is already coming out about 2 inches beyond the stitched cover. It is not as comfortable as it was a month ago. I had my last bed for 20 years and this one is currently better than my last one was at the end but I am incredibly disappointed that I will probably have to spend another $800+ on a new bed in the next year or two.
This review is for Carolina Mattress Guild Town & Country
I have never bought a worse mattress in my entire life. This mattress sags after one night's sleep (I weigh less that 125 pounds). It squeaks if you even blink. Don't even try to roll on your back because you will wake up the neighborhood. This mattress blows. Some nights I even contemplate sleeping on the floor instead.
This review is for Carolina Mattress Guild Town & Country Pine Ridge Firm
Owned for: More than 3 months
Condition: Completely worn
Official Response
Hi Anonymous --
I certainly hope that I'm helping direct folks to the right channels to help with their warranty issues! As you say, my primary role is Marketing, so I'm not the right department to actually work things out with warranty issues, but I would love to help point folks in the right direction to get things taken care of. If you're having specific issues that you'd like to speak with someone about, I would direct you to email info@carolinamattressguild.com -- describe your situation in depth, provide pictures and all the information you can. They should be able to help work with you if the retailer where you purchased is unwilling or unable.
We purchased this model two years ago and a year into ownership the mattress was already developing body impression. I rotate it and care for it according to the manufactures directions, once every two weeks the first two months then every two months after. Now, it has gotten so bad that I had to see a chiropractor and my fiance sleeps on the couch. We were still covered under a warranty where we purchased the set so they are replacing it free of charge. We are not getting the same one because they no longer work with the Carolina mattress company. Save your money and go somewhere else!!
This review is for Carolina Mattress Guild Town & Country Hampton Plush
Owned for: More than 3 months
Condition: Completely worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Official Response
Marcia,
I'm so sorry to hear of the issues that you experienced with your Hampton Plush, but I am glad that you found a solution that worked for you. Please accept our sincerest apologies as this is not common of our mattresses and we strive to create durable products that we are proud of.
Thank you for sharing your feedback with us.
After 1 year there were definite sags in the bed. Since they are less than 2" (they are about 1.5") it is not covered under the warranty. They only way to sleep now is to get in your hole and not move the whole night. We had to replace after 1 1/2 years and not with this brand!! I would not recommend buying this mattress!
This review is for Carolina Mattress Guild Town & Country Venice Plush
Official Response
Hi KO, we're so sorry to hear that you had a bad experience with your Venice! This is certainly not typical of our beds, and we hope to win your business back in the future!
