I recently contacted the retailer I purchased the mattress from and told them about the issues that I was experiencing and was informed that since the company was going under they weren't honoring the warranty that the company offered or the warranty that they offered as well!! I referred many people to the make their purchases from there after I bought my mattress due to their great prices, boy was I WRONG about them!!!! Thanks for letting me waste my $1200!!
This review is for Carolina Mattress Guild Natural Living
Owned for: 6-12 months
Condition: Completely worn
25 - 34 years old
Female
Side Sleeper
100-150 lbs
Prefers Harder Feel
Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Restless Leg, Sleeping Hot
We are horrible disappointed with this mattress. We bought it originally in December of 2012 and after 3 months hated it. It has huge craters where we sleep (my husband and I are very fit and active so our personal weight is not an issue). By December 2013 we couldn't stand it and went back to the retailer to give a review thinking we could not replace it. We were pleasantly surprised that we could in fact swap it out. Figuring we just got a lemon we decided to try another of the same. The quality was worse. The mattress does not hold its shape, again there are 2 deep craters where we sleep and the mattress has become rock hard offering no contouring support for hips, backs, or shoulders. A week after trading the mattress in for another we had to move for work related reasons and when we contacted the company about the mattress they said they would do nothing because we no longer lived in NC. Please don't be fools like we were and spend your money and sleeping hours (or sex hours) on these mattresses.
This review is for Carolina Mattress Guild Natural Living Energy Firm
I bought this bed in Feb 2012 from Creative Classics in Alexandria, Virginia and was initially impressed, but now after only a little over a year it sags in the middle. I feel like I am climbing out of a hole every time I get out of bed. My back hurts and I can no longer sleep on this mattress. I am sleeping on an air mattress until I can figure out what to do. I paid $1,298.85 for this mattress and I am so disappointed.
I am waiting for Creative Classics to call me back about resolving this issue. I called them on Tue, May 7 and spoke to the owner. He said someone would call me back soon. I left two messages today, Friday, May 10, but no has returned my calls. I know it doesn't seem like a long time to wait, but when you are sleeping on an air mattress it feels like an eternity.
This review is for Carolina Mattress Guild Natural Living Sanctuary
Owned for: More than 3 months
Condition: Completely worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Harder Feel
Official Response
Hi Allison, we're so sorry to hear that you're having this issue with your Sanctuary and we certainly understand the need for a good night's sleep!
Have you heard back from Creative Classics yet? Please keep us updated. We can contact the store as well, if need be.
This was my first bed purchase, aside from a futon as a teenager, and the bed my ex already had [which was TOO HARD. I hated it] So I was very excited to get my first bed, and I knew I wanted it to be soft, and amazing. I have pretty much hit the nail on the head with this one. The Energy Plush is very comfortable and doesn't leave me sore in the morning like firmer beds can. My only issue with this [and this may be my fault since I've never owned a bed like this before] is from sitting on the side of my bed to put my shoes on each morning, the mattress has sort of dented there. I hate the way that looks, had I known it was so fragile I never would have done it! but lesson learned I guess. All in all, great bed but DONT sit on the edge on a regular basis
This review is for Carolina Mattress Guild Natural Living Energy Plush
Official Response
Hi Laurel!
We're glad to hear that the comfort level of the Energy is just right for you! It can be really difficult to pick out a mattress (especially the first time!) so it's great that you were able to find your comfort preference and that it has lived up to your expectations.
Speaking to your sagging edge issue, that can happen to a certain extent over time and with habitual / repeated wear like you describe, but it shouldn't be all that severe. The Energy is actually foam-encased to prevent that issue specifically. Have you measured how far it dips, or taken a picture of the sagging? If it is 2" or more of a slant, or if you can tell from the picture that it's a sharp drop-off, you should be able to speak with the DFW you purchased it from and have them start a warranty claim for you.
And if you're not covered under warranty for whatever reason, a mattress topper (even a thin one) is a great way to flatten out the surface of the bed under the sheets :)
We would recommend anyone to shop at Mattress Outlet. We got a good deal and great service.Our mattress has allowed us to sleep more comfortable than ever
This review is for Carolina Mattress Guild Natural Living
Official Response
That's great to hear, Brandon! So glad that you're loving your Peaceful and that the folks at Mattress Outlet were easy to work with! Thank you for buying American, and welcome to the CMG family! :)
