Name: Mattress Rating
Item: Zenhaven
Rating: 3
Author: Tracy

Zenhaven 

Zenhaven Cover

Inside the Zenhaven mattress

Zenhaven

all-natural-latex

Type of latex produced from serum of the rubber tree. Known for its softness and elasticity, as well as its biodegradability and inherent resistance to bacteria, mold and dust mites.

GoodBed's simple explanation of the features and functionality of the Lineal (by Saatva) adjustable bed base.  All Zenhaven mattresses are compatible with an adjustable base.

Lineal (by Saatva) Adjustable Base Overview (VIDEO)

GoodBed's test of the heat retention and cooling properties of the Zenhaven mattress.

Zenhaven Mattress Heat Retention Test (VIDEO)

GoodBed's in-depth review of the Zenhaven natural-latex mattress.

Zenhaven Mattress Review (VIDEO)

Very comfortable -- just the right amount of softness

Just right

Infrequent pressure point soreness or loss of circulation

Good

Sleep slightly more deeply and/or consistently since owning this mattress.

Slightly better

Rarely have back aches or stiffness related to this mattress

Very satisfied with the manufacturer's response to my warranty claim or other problems

Much too hard

comfort

How good it feels to you when you first lie down.

pressure-relief

Minimizing pain or loss of circulation in pressure points (eg, hips and shoulders).

3-6 months

Less than a year

Performs and feels about the same as when it was new

Like new

Partial lifespan

customer-service

Customer satisfaction before, during and after purchase. 

natural-materials

Amount of emphasis on using natural and/or organic materials in the mattress to minimize chemical off-gassing.

Frequent pressure point soreness or loss of circulation

Poor

Innerspring / Traditional

Sleep much less soundly or consistently since owning this mattress.

Much worse

Approved

Often have back aches or stiffness related to this mattress

Myself + my partner

Fair

My husband and I hate this mattress  so much. We wanted a comfortable, supportive, non-memory foam mattress without toxic chemicals, and the zen haven had great reviews. We thought “luxury plush” would be comfortable, but we both toss and turn uncomfortably  throughout the night and wake up with pain and numbness. On the positive side, their customer service was great when I called to initiate a return within the 1-year trial period. They’re even sending a complimentary mattress topper to see if that makes it more comfortable for us. Unless the topper is a miracle-worker, we’ll be returning this and most likely ordering a McRoskey Sunset.

Suffering with Saatva

Very poor

Much too soft

surface-integrity

How well it resists body impressions and/or lumpiness.

4 years

More than a year

Latex

Zenhaven Luxury Plush

Constant pressure point soreness or loss of circulation

Very Poor

Memory Foam

King

Always have back aches or stiffness related to this mattress

My previous mattress was a tempurdic, it was wonderful.  This one has been terrible, I just sink toward the middle of the bed. I have plywood under it and a mattress topper on top of it.  Nothing helps.  I'll never buy another mattress on line.
I just found my warranty, to replace it - it would cost another 40, if the first one was awful, why would I want to try another.

Worst Mattress I've ever had

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

Queen

Sleep slightly less soundly or consistently since owning this mattress.

Slightly worse

Myself

Excellent

Got this because of the whole 2 mattresses in one thing. The plush side is barely softer than the firm. Very painful for my shoulders and hips. 

Anyone who likes a firm or med/firm will probably love this mattress.

Delivery went fine, mattress looked and felt to be very professionally made, and slept very cool.  

Follow up customer support was outstanding and they stayed in touch via phone and email. Samantha A. was wonderful to work with. 

When after giving it 2 weeks to loosen up I decided to return it, no one tried to change my mind. Just a "Sorry it didn't work out for you, our delivery partner will be in touch for pickup."

They actually processed my refund that day.

SAATVA (Zenhaven's owner) is obviously very customer centered and genuinely tries to help their customers. Too bad they don't (yet) make a plush latex mattress.

No Plush Side

Excellent value for the money -- a great deal

Completely satisfied with the manufacturer's response to my warranty claim or other problems

delivery-service

Quality of service in delivering or shipping the product.

product-quality

sound

1-3 months

No pressure point soreness or loss of circulation

Sleep much more deeply and/or consistently since owning this mattress.

Much better

The mattress is excellent in terms of how it feels. It will supposedly have a 20-year life. I'm not so sure about that, but the company stands behind their claim, so I figured it was worth the investment. My problem with this whole experience was in the delivery. The first delivery involved 2 inconsiderate men who left stains on the mattress and the foundation, as well as my stairway carpet. I complained to Zenhaven, and to their credit, they immediately issued an exchange. 

A few weeks later another delivery was made by 2 different guys from the same company. Although these guys did not soil my carpet or bedding, the mattress and foundation arrived damaged. I called Zenhaven about it, and the general manager, after viewing photos that I took, offered to again replace the items. The damage to the mattress involved stains from some sort of ink in the manufacturing process, and the ribbing on the side was unraveling in various places. The foundation made loud creaking noises.

The 3rd delivery was made a few weeks later. (I started this whole process in July. By now September was well underway.) The 3rd delivery consisted of the same 2 delivery guys as the 2nd delivery, only this time they were careless on my stairs, dragging the boxed mattress up the stairs, leaving black greasy residue on the carpet, which is exactly what had happened back in July during the 1st delivery. The mattress had a black stain on one side and a brown stain on its satin tag, and the foundation, although much better than the previous one, also makes slight creaking noises that seem to be worsening as the days go by.

My order total came to nearly $2,500 with the mattress, foundation, and frame, and I feel that for that kind of money there ought to have been much better quality control at the manufacturing facility, as well as a delivery company that practices the "white glove delivery" Zenhaven advertises on their website. 

I will likely be exchanging the foundation again, for the 4th time. What a fiasco this has been!

Excellent Mattress, Horrible Delivery Experience

Moderately satisfied with the manufacturer's response to my warranty claim or other problems

support

How well it supports your back throughout the night, so you wake up free of back pain.

Delivery unprofessional, Mattress NOT supportive, VERY uncomfortable, the WORST mattress that we have ever slept on!  We arranged the return of the mattress 3 days after receiving it.  We simply could not take anymore sleeping on it, felt like we were sleeping in a hole.
Customer Service tried every way to convince us to keep the mattress, no way.
They offered a free topper, offered to deduct money off the mattress, did not seem happy that we were sending back but it has to go!

Very Uncomfortable!!!

1 year

flip-ability

Having sleep surfaces on both the top and bottom of the mattress, so it can be periodically flipped.

smell

Never have back aches or stiffness related to this mattress

I never wrote a review for the Zenhaven, and it is probably overdue.

I had a regular spring mattress with a memory foam topper originally. So I decided to try a Sapira mattress. I really disliked the Aapira, I woke up with hip pain, it was just way too stiff. I also noticed that my sinuses were constantly inflammed whenever I woke up, I have a feeling it was due to off gassing from the memory foam.

Long story short, I went with latex because it is as natural as you can get, no chemicals sprays to make it flame retardant, and no off gassing. The latex bed took a good couple of weeks to get used to, but in the end it is as close to a fully innerspring mattress as you are going to get without memory foam.

I encourage anyone who is looking for a mattress that is coming from an innerspring to try out a latex mattress. It doesnt have to be a Zenhaven, the only reason why I chose Zenhaven was because the mattress was flip-able with different levels of firmness on each side. I think the ability to test different levels of firmness in your own home for weeks was really what sold the mattress to me.

Quest for a bed bought online

Don't know

Sometimes have back aches or stiffness related to this mattress

We ordered this mattress b/c we were sleeping way too hot on our previous one.  Goodbed suggested this would be a good match for us, and the online reviews seemed good.   Overall not a good experience - customer service was spotty, mattress delivery was a pain to schedule, and unfortunately the mattress itself was uncomfortable.  Even on the luxury plush slide, i was unable to side sleep without causing shoulder problems and hip aching.  Temperature was only mildly better than our previous, still too much on the hot side.  Overall very disappointing.  We returned it but had to pay the $100 shipping costs which we knew would be a possibility.  Ended up going instead with Nest's Hybrid luxury countour - SO much better, great customer service.  It's like night and day for us

Not for side sleepers

Slightly too hard

Full (Double)

I ordered this mattress from my daughter's recommendation. She likes organic stuff. I had trouble from the beginning because I am a side sleeper and my arthritis (shoulder) flared up because the pressure from the mattress was continuous until I would roll over and try the other side, which was just as bad. The same thing happened with a memory foam mattress which I replaced with this mattress. The company has been wonderful and the mattress is of high quality, but just not for my type of problems. I am going back to a coil spring mattress made by the same company.

I ordered this mattress from my daughter's recommendation...

assembly

Any assembly or set-up required in order to use the mattress.

Zenhaven Gentle Firm

Twin XL

The mattress has an overhang of about 3  inches on one side from the adjustable base.  The set-up process was very poor.  The brackets for keeping the mattress on the bases were not installed.  The bases were not oriented correctly,  they placed the feet next to the head board on both sets.  Each set of mattress and bases are very heavy, and we are not strong enough to move them.  Now we have to wait too sleep in the correct orientation, or only use the beds in a flat position.  Note:  We purchased two sets.  So far my wife likes the feel of the mattress. I am not sure myself about the feel.  It looks like the mattresses can be flipped over, as they look the same on both sides, but I am not sure about that.

Poor Fit with adjustable base

dual-comfort

Having different softness levels for you and your partner on each side of the bed.

value

How much mattress you get for your money.

I can't say enough good things about this mattress.  I have a Shiffman mattress in my other house that I love, but it was $7000.  I was looking for a less expensive alternative and decided to go (sight unseen) with this Zenhaven.
It is even better than the Shiffman. 
It has 2 different firmness offerings (one on each side).  We have gone with the soft side and love it.

delivery and setup were as anticipated without any glitches.  Respectful competent delivery people.

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