No Plush Side

Got this because of the whole 2 mattresses in one thing. The plush side is barely softer than the firm. Very painful for my shoulders and hips. Anyone who likes a firm or med/firm will probably love this mattress. Delivery went fine, mattress looked and felt to be very professionally made, and slept very cool. Follow up customer support was outstanding and they stayed in touch via phone and email. Samantha A. was wonderful to work with. When after giving it 2 weeks to loosen up I decided to return it, no one tried to change my mind. Just a "Sorry it didn't work out for you, our delivery partner will be in touch for pickup." They actually processed my refund that day. SAATVA (Zenhaven's owner) is obviously very customer centered and genuinely tries to help their customers. Too bad they don't (yet) make a plush latex mattress.

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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Excellent Value
Price paid (approximate):
$2,000 (Queen) Size

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Much too hard