This expensive mattress had 3 defects when I was delivered. This was a split CalKing and one side was an inch higher than the other side. One side was fairly soft...not nearly as soft as the showroom model, but not too bad. The other side was soft in some places and hard in others. The effect was just plain uncomfortable. The latex foam was not positioned correctly in the casing and it had to be taken apart and re-positioned, which was a big job and required the strings that hold it together to be cut. The retailer came and did this, but it was still a mess. This outfit has no quality control at all.
The company has no return policy and and no refund policy and the offer to replace this mattress were not adequate. The hassle of dealing with it was just too much. We ended up "giving" it back to the retailer and he "gave" us $1500 for it. We lost $3300 on the deal, but we couldn't sell it easily and had no place to store it in the meantime. A very expensive mistake!
Buy a different brand of latex mattress as Posh & Lavish was not a good company to do business with at all!
This review is for Posh + Lavish All Latex
Owned for: Less than a year
Condition: Like new
Over 65 years old
Female
Side Sleeper
150-200 lbs
Prefers Softer Feel
Official Response
Anonymous,
Thank you for your purchase of 2 TXL Reveals
! If you have any concerns about your new mattress, please contact your retailer or us using the "Contact us" tab on our website. We will be happy to help.
