This mattress exceeded my expectations.I had a bed in a box mattress before and it didn't come close to the comfort of my nectar mattress. Plus I got a great deal on this nectar mattress. My wife loves this mattress as I do.
An expensive mistake! A sleeping bag on the floor is about the same as this mattress.
Returns are a joke, don't let the web site fool you. Stuck with a mattress that says 365 night money back warranty, can't get it returned at all.
Throw your money out the window, least that way you won't have a useless mattress taking up space in the house.
Terrible Customer Service, Still Waiting for Refund
I initiated a return of a Nectar mattress on July 3. I was told I would be contacted within 5-10 business days to arrange pick-up of the mattress.
No one contacted me. I emailed Nectar to determine why the return process was not proceeding on time on July 19 (11 business days after initiating the return), July 20 (12 business days), and July 23 (13 business days). Nectar did not respond to any of these messages.
After these three attempts to contact Nectar went unanswered, I reached out via the chat function on Nectar's website. The associate assured me that someone would be in touch to schedule a pick up by the end of the week.
On July 25, I received an email stating: "Unfortunately, it appears your mattress pick up is outside of our provider's regular service area. They have apologized but can not assist as they have no locations in your area. We have sent your information to our other provider and as soon as they let us know if they will be able to pick up the mattress, we will contact you. We would like to have this matter resolved as quickly as possible and I assure you we will do everything possible from our end to ensure this happens accordingly."
It is now July 28 - almost a month later - and the mattress is still awaiting pick-up and taking up space in my living room, and I have not received a refund.
This has been the worst experience ever. I am apparently allergic to something in the mattress so it needs to leave my home. I have used their online chat system, email and phone contact information for the return/refund. What is NOT noted on the website is that they have to find a charity in your area to pick up the mattress for a return. What--I have never heard of such a thing? Guess what, no charity wants a mattress even if it has only been slept on for a month. I live in Columbus, Ohio--trust me, there are a million charities in my area. When I read the return/refund process online before buying the mattress, which indicated "returns at no cost to you", I believed it.
I follow up every day to 2 days only to hear the same thing. "I have escalated to my lead, my supervisor, my manager and I have contacted the ops team and return team for you". There is a plethora of people that the representative can send your concern to but no accountability and apparently they train everyone to say "very soon".
I continue to wait for anyone to contact me via--email or phone--to even acknowledge this is being worked on but now I incredibly distressed by this whole situation.
Nectar employees (employee owned company, no CEO), if you cannot arrange a pick up or it that pick up/return process will take you too long, have some decency to refund my money and arrange a pick up when you can.
We’ve now been using the Nectar Cal King for over a month and we are extremely pleased with the mattress. After spending over $2,000 for a brand name mattress from a major nation wide retailer we slept poorly for over a year and decided to cut our loss and try Nectar. We could not be happier with the choice. We sleep soundly, no longer have back pain, and are delighted to know that there are reputable mattress manufacturers that sell mattresses at a fair price. Thank you Nectar. We highly recommend!
This review is for Nectar (2016-2019)
Owned for: 1-3 months
Condition: Like new
Over 65 years old
Male
Side Sleeper
150-200 lbs
Prefers Somewhat Harder
Airborne Allergies, Back Pain (lower / middle), Hip Pain
This mattress is so good. I wake up every morning refreshed, and I slept through the night. I do not have any pain in my back, hips or neck. it feels so good to be able to lay in bed and be pain free, and relaxed. I think everyone should own this mattress. I will tell everyone I know about this mattress.
This review is for Nectar (2016-2019)
Owned for: 1-3 months
Condition: Like new
Over 65 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium
Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck)
You guys have been great. And our sleep has improved 100%! No more waking up stiff and sore. We even go to bed earlier just to relax on our new bed. Love it. Charles & Kimberley Baerman
This review is for Nectar (2016-2019)
Owned for: Less than a year
Condition: Like new
Over 65 years old
Male
Back Sleeper
150-200 lbs
Prefers Medium
Back Pain (lower / middle), Back Pain (upper / neck), Sleeping Hot
I didn't really think this bed was going to be much different but thought I'd give it a try. Their 365 day trail is what drew me in. I had looked into similar beds, but that's what made me choose them. I am so glad I did. I feel so much better. I wake before my alarm, before I would hit snooze several times, so exhausted! My joints no longer hurt when I wake and my hands are not numb like they used to be, which I thought was just me. It's the best purchase I have ever made. Thanks!
This review is for Nectar (2016-2019)
Owned for: Less than a year
Condition: Like new
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium
Airborne Allergies, Back Pain (lower / middle), Hip Pain, Sleep Apnea
