Purchased this mattress at Sears after reading many reviews and intensive research. Initially happy with comfort, support and overall rest. After 6 months, noticeably started to wear with indents happening. Contacted store, they stated this was normal for pillow top mattresses. After 1 year, indents turned into troughs. Contacted store, they referred me to the mfg. contacted mfg, they sent me to warranty (3rd party). Multiple calls, messages left, emails sent, I finally spoke to a human and I was provided with a litany of items in which I had to provide. After measuring with strings and rulers to gather the appropriate photos in the specific areas of concern, I packaged all documented evidence and forwarded to appropriate parties....and waited. After 1 week, called to confirm my information was received...they had NO RECORD of my ticket or information of the data I sent. I opened another ticket, took names of those I spoke with and, again, sent daya. 1 week....I cannot reach a human to confirm receipt of information. Complained to Sears, called, emailed, to no avail. Tired and dismayed, I gave up. Today marks 5 years where troughs have evolved into grand canyons and a mountainous devise causing a multitude of sleep issues. I’m shopping for a new mattress armed with a “buyer beware “ attitude regarding warranty and durability/longevity expectations.
This review is for Simmons Beautyrest Recharge World Class Kentwood Luxury Firm Pillowtop
Owned for: 5 years
Condition: Completely worn
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium Feel
Acid Reflux, Back Pain, Hip Pain, Sleep Apnea, Sleeping Hot
Within a couple of years owning this mattress and base, the side collapsed. The manufacturer’s response was excellent and it was fixed... for a time. Now the side has collapsed again with approximately five years use. Far too expensive for such a short turnaround of mattresses. I will be looking at other brands.
We decided on this mattress because we had a wonderful night at a Quality inn hotel and the salesman at Mattress King believed the Briana would be a close match. It started out being really firm and soon, back problems, shoulder and arm numbness and there was no where on the bed I could get any sleep. The mattress sags and full of lumps after about one year. After two years , I could no longer sleep on it but a few hours a night. My husband slept on it one time and he was sick the next morning stating it was one of the worse nights of his life. And of course no one wAnts to stand behind their product.
This review is for Simmons Beautyrest Recharge Briana Luxury Firm
Thought we would upgrade our 6 yr. old Beautyrest Melrose mattress since it was showing depressions and losing support.
After "testing" several firm contenders, we decided on the World Class Bridgewater firm model. We are both side-sleepers and over 200 lbs. Got a great price with new box spring from the local MattressFirm store and quick delivery, etc. Was told to try it for at least 30 days as they offer 120 day trial period. (Very Nice!) The problems started the first week. We found ourselves rolling towards the middle and fought to stay on our own side. Next the surface depression problem started after only 3 weeks! Cannot imagine it lasting for the 10 yr. warranty period! Thank goodness for a test period. we are looking to upgrade to the BR Legend Winward Luxury Firm or Black Hybrid Gladney Luxury Firm.
This review is for Simmons Beautyrest Recharge World Class Bridgewater Firm
This mattress was great when new but within a year started to show body shapes for both my wife and I. I'm 220 lbs and she is 160. Rotated the mattress when we change the clocks for DLS as recommended by the salesmen.
In the last 5 months or so both my wife and I have been woken up by pain in our hips and sides. The impression of our bodies has gotten much worse and rotating makes no difference.
I am amazed that what was supposed to be a top end luxury mattress who fail so quickly!
I called Mattress Firm to see what my options are and was told they no longer sell this model. Wonder why?
This review is for Simmons Beautyrest Black Hybrid Plus Tolliver Firm
Had a slight dip in middle of bed ,and one side softer an...
Had a slight dip in middle of bed ,and one side softer and somewhat saggier than the other from the beginning .
On day 2 of receiving I thought I should turn it around as other side seems just right.
Leons will be replacing it for same, hopefully no defects Ultra Garrett cushion firm mattress next time.
Was on sale. so if same all over a good buy and value, Lady said 50-50 % chance the next one will be the same. I don't believe that's possible or Leon's would have an issue w Beautyrest.
I HAD A BETTER SLEEP ALREADY,but I want it same all over.I bought box spring and mattress cover to get the warrantee.
This review is for Simmons BeautySleep (Pre-2017)
Condition: Like new
Over 65 years old
Female
Side Sleeper
200-250 lbs
Prefers Harder Feel
Back Pain, Restricted Mobility, Hip Pain, Osteoporosis, Plus Size
not what was expected-totally different feel than the store
A lot of money for an uncomfortable mattress...mattress was very comfortable on the store model, new mattress was just manufactured 3 days before delivery and very different than the store model...even with the pillow top, still lumpy feel to the body and causes hip and shoulder pain...also feels as if it's sloped as if I'm going to role off the dang thing.
This review is for Simmons Beautyrest Black Vivianne Luxury Firm Pillowtop
Owned for: Less than a year
Condition: Like new
55 - 64 years old
Male
Side Sleeper
200-250 lbs
Prefers Softer Feel
Acid Reflux, Back Pain, Hip Pain, Neck Pain, Restless Leg
