Serta iComfort Genius
Mattress Ratings & Reviews

87/100

Excellent

Based on 230 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

Shop this Bed

on serta.com

Not sure this product is right for you?

Take the

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Write a review of this product

FILTER

230 total ratings, 23 with reviews

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Mandy RHouston, TX

Review left on Dec 14, 2013

Heaven

We switched out our queen tempurpedic for a king genius, omg, this this the best purchase we have ever made. It did seem firmer than in the show room, but i can never have too firm. it is truly the best purchase you can invest in. I am a lady of "that age" and i am cool at night, i do not feel my husband move in bed, unlike my tempurpedic. There is no smell coming from the mattress as i see other ppl mention. Side support is good, some may not be too concerned about a box spring, but i love it, the finish is really nice with contrasting fabric, To sum up, i feel totally rested in the morning, my aggravated discs feel good, our dogs love it and sleep all night as we do, without wakening. Don't hesitate purchasing this mattress..

This review is for Serta iComfort Genius

Owned for: Less than a month

Condition: Like new

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

Kim ASummerville, SC

Review left on Jul 24, 2013

i hate this bed

We've had this bed for almost 2 weeks now and I ache more with each morning. I'm considering swapping it for the insight model but worry that won't be the right choice either. The genius is extremely firm, feels like sleeping on concrete. I weigh 120lbs and I feel this bed gives me no support. I wake every morning with back aches. I'm very stiff when I wake up. Dread going to bed each night

This review is for Serta iComfort Genius

Owned for: Less than a month

Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Tom SCouncil Bluffs, IA

Review left on Jun 20, 2013

Not happy

When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained to store I purchased from and they ran a string hooked to a couple plumb bobs across the the bed and said not enough sag to warranty . I spent over two thousand dollars for a bed that in a year is like sleeping in quick sand and I am stuck with it . Tom in Iowa

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Back Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.

See full review+ 3 comments

Mike DNew Braunfels, TX

Review left on May 29, 2013

Sags, and NO Support after 4 months

I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a man came out and put a string across the middle of the bed and found a 1/2"sag. I told him it was a foam bed and I had been out of the bed for 7 hours. I asked him to push on the part of the bed I sleep on and feel how soft the foam had become. He said no. I only measure the sag. I explained that they were missing the point. You can feel the difference in the foam. It gives like an old hotel bed and offers no support. I then called Mattress Firm and explained that the foam recovers after you get out of it but the foam is no longer supportive and sags when you get on it (I weigh 200 lbs.). The service rep told me comfort is not a warranty issue. He told me to Call Serta and I did. Then Serta said they do not handle warranty issues unless there was no store involved, and I needed to contact Mattress Firm. DO NOT buy a Serta iComfort Genius because it loses its support in a very short time. DO NOT buy from Mattress Firm because they will not deal with the problem.

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Harder Feel

See full review+ 1 comment

Bob MWilmington, NC

Review left on Jan 11, 2013

Customer Service Sucks

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep.

This review is for Serta iComfort Genius

Official Response

Bob, We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).

See full review+ 1 comment

Valerie EClarksburg, WV

Review left on Jan 3, 2013

So far....

We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did tell us that the storage of the mattresses can cause the odors and sinking in of mattresses. He said it depends on whether or not the are stored laying flat or standing upright will determine if there is off gassing. Warehouse handling can affect whether or not it will sink in in spots too, he said. All I know is that we LOVE our Genius. Lest I forget, he threw in two free scrunch pillows! They are WONDERFUL!! We both snore, but much less since using these fantastic pillows. The only reason we both know this is because he got up to let the dog out and had to check to see if I was ok...wasn't snoring loudly! He used to wake himself up snoring...Sleeps through the night with no neck or back pain and minimal snoring. Best purchase we have made in 20 yrs of marriage!

This review is for Serta iComfort Genius

See full review+ 5 comments

Kevin WPotwin, KS

Review left on Dec 14, 2012

Perfect

Picked this mattress up a month ago and absolutely love it. It starts out pretty firm like i was told from the store assistant manager but after a couple weeks its becomes perfect. Great bed for a great price

This review is for Serta iComfort Genius

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Anneka B

Review left on Oct 30, 2012

Unsure

I''m not sre if I'm still getting used to this mattress, my first night was good, and from then its slowly getting worse. I definately have THIS mattress, and it has the cooling gel, but after laying in it for a few hours I start to get really hot and find I'm tossing and turning to keep cool. my partner says that he is experiencing the same and we're really shocked after paying so much for a cooling mattress when we explained that we suffer from the heat. its definately hotter than out old spring mattress, and I keep wondeirng if we're doing something wrong, but we're just sleeping on the thing lol. I love the support and feel very well rested when I manage to sleep, and if I could stay in the same position I think I would get a wonderful nights sleep, but I just get too hot and have to move which is driving my partner mad. In the shop they explained that they've only had one complaint and that is of the mattress being too cold!!!! I wish that was my complaint. well, here goes night 4 and I'm dreading it. I spent all my savings and have been waiting for a new mattress for ages, I just feel a bit let down.

This review is for Serta iComfort Genius

Female

Back Sleeper

150-200 lbs

Official Response

We're happy to hear that the feel of the bed is good for you. We do suggest to use bedding that is made of breathable material to get the full benefits of the Cool Action Gel. Serta Mattress

See full review+ 4 comments

Eleanor MHouston, TX

Review left on Oct 30, 2012

Roll from pillow to foot end to ease firmness

If 2 firm at 1st, get on bed once per day & roll from pillow end to foot end. I still believe in turning mattresses (not flip, but turn). Hoping this bed will last at least 15 years. Love the firmness.

This review is for Serta iComfort Genius

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Karla RKearny, NJ

Review left on Oct 16, 2012

SO FAR SO GOOD

After sleeping in the same, cheap spring mattress for 5 years, we really enjoy the icomfort. The first night it was different. Since the mattress is new, it felt hard. But today will mark the 4th night sleeping on it and I must say I slept like a baby last night. The same goes for the pillows. They were very hard on the first night, but they are definitely softer now. My husband and I were having back pains from the spring mattress and neither of us has had back pain in the past few days. Mind you, we just bought a house and have been painting for the past week. Unfortunately, there are many mixed reviews about this mattress but from our experience so far we like it. It might be a different experience for you.

This review is for Serta iComfort Genius

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Serta iComfort Genius
Mattress Ratings & Reviews

Heaven

i hate this bed

Not happy

Official Response

Sags, and NO Support after 4 months

Customer Service Sucks

Official Response

So far....

Perfect

Unsure

Official Response

Roll from pillow to foot end to ease firmness

SO FAR SO GOOD

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

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GoodBed Cash Back

Expert Reviews

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Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort Genius Mattress Ratings & Reviews

Heaven

i hate this bed

Not happy

Official Response

Sags, and NO Support after 4 months

Customer Service Sucks

Official Response

So far....

Perfect

Unsure

Official Response

Roll from pillow to foot end to ease firmness

SO FAR SO GOOD

Serta iComfort Genius
Mattress Ratings & Reviews