Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Serta iComfort (Pre-2017) logo
86/100
Excellent
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
FILTER
14k total ratings, 163 with reviews
Male
Zulaikah SHermitage, TN
Review left on Jul 24, 2012

Worst Bed ever

It sags, doesn't support you at all, have only had it for 5 months and is the worst bed I have ever owned. For a 1,000 dollars this bed should support you, but it doesn't. You can see the spots where it sags, I have rotated the sides I sleep on but that hasn't helped. I have a bad back and was told this was perfect for back issues.
This review is for Serta iComfort (Pre-2017)
Official Response
We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. It may be possible that you need a firmer mattress, where you feel less contouring at the surface, too. We suggest that you first contact your retailer to discuss your options. If you need assistance from Serta, we are happy to help and you can reach us via email (https://www.serta.com/contact/).
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Female
Lisa KBelmont, MA
Review left on Jul 11, 2012

Not for women over 50+ !!!!!!

This bed does not offer any type of cooling system. The cool gel is sandwiched in between layers. If you want to sweat all night, buy this bed. We bot this bed at Bernie and Phyl's , we saw another type of bed (at another competitor's store) that had the cool gel system on the top layer and it actually feels cooler. Do not waste your money with icomfort. We exchanged it (if you call paying an addition $250 plus taxes plus additional cost of new mattress) for another traditional mattress that we don't really like but they had nothing else in our price band.
This review is for Serta iComfort Savant Plush

Female

Stomach Sleeper

0
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Female
Laura NTomball, TX
Review left on Jul 8, 2012

Returning it

The bed is much harder than it was in the store and does not conform to our bodies. I wake up with backaches almost every morning. There is also an indentation on my side of the bed. REALLY!! and we have only had it for 6 weeks. We are returning it for another brand.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

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Male
Eric BGrasonville, MD
Review left on Jul 8, 2012

great Bed

This bed is not for everyone and it is firm. I have two herneated disks in my lower back and I am in constant pain so finding a comfortable bed is difficult to say the least. This bed is amazingly comfortable. I had to return two other beds because they were not comfortable but the Genius is a keeper. I could not be happier. After reading every review possable on this bed I was scared about my purchase but I went through with it anyways. I am really glad I did because the bed is great. Don't believe all the bad reviews. I think the bad reviews are coming from people that sell tempurpedics and they don't carry the icomfort.
This review is for Serta iComfort Genius

Male

Side Sleeper

150-200 lbs

Official Response
Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort Genius.
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Male
Keith H
Review left on Jul 4, 2012

heaven

We have had our mattress for two months and we loved it from day one. No break in period of any knid, no off gassing. easy to move aound in, easy to get in and out, no movement for the other person. We have just came back from vacation in a 5 star hotel and couldnt wait to get back in our own bed.
This review is for Serta iComfort Savant Plush

Male

Side Sleeper

Official Response
Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort.
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Female
J HSan Diego, CA
Review left on May 3, 2012

Love the bed, but strong chemical sell

Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when the mattress was first delivered the smell of chemicals was overwhelming. I could not even go into the bedroom without being knocked over by the fumes from it. I refused to sleep on it until we aired it out, but we live in a condo downtown with no balcony this was really a big problem. I finally drug the mattress out onto the shared public terrace of the condo building to sit in the sun for two days. After we brought it back in it still smelled so bad I wrapped it in two mattress pads to try to cover the smell up. I still couldn't sleep on it without waking up in the middle of the night with my eyes and throat burning. I ended up sleeping in the other bedroom for about a month until the chemical smell dissipated enough for me to stand it. Amazingly enough though, my husband couldn't smell it at all and thought I was crazy. I really believe people have different abilities to smell like they do to with vision and it depends how sensitive your nose is. Nevertheless, I wish Serta would do something about the smell before shipping the mattresses out to the warehouse. It seems like an easy enough problem to fix and the repercussions to sales and possible health risks enough of an incentive.
This review is for Serta iComfort Insight

Female

Back Sleeper

0
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Male
Steve PRedding, CA
Review left on Apr 14, 2012

Not So Soft

If you don't weigh 200lbs the bed will feel like a brick, I slept on this bed for almost three monthes and experienced pain every night. When I stood on the bed it appears extreemly soft because all my weight is in one spot. But when by weight is distributed across the bed it is too firm.
This review is for Serta iComfort Prodigy Plush

Male

Side Sleeper

0
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Female
Melissa CAlbuquerque, NM
Review left on Mar 20, 2012

Bad,bad,bad!

After sleeping on the bed for 3 nights I was ready to return it no one ever told us about the "air cells" in the mattress the bed was rock hard! I called in and the rep said I needed to "walk" on the the bed to break it in or have my kids jump on it. After a few months of dealing with this super hard bed I called in and had a Serta rep fly out and check the bed he said there was a black pen mark on the underside on the mattress so they would not check for defects in the bed untill we had it cleaned so needless to say I dont have the time to fight we Serta over this very over price uncomfortable bed so I stuck with it. I would not recomend this bed to any one. 
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
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Male
Helena BWashingtonville, NY
Review left on Feb 22, 2012

Cheated on the real-life sizing.

The mattress was just delivered today.  February 22, 2012. The noxious smell is overwhelming.  I hope it goes away.  I am glad we have some mild February days because I have windows open creating a cross-ventilation.  Can't imagine putting it in a room with only one window because of the odor.  It irritates my throat. I purchased the Twin XL adjustable "Revolution" model. The sleeping surface seemed narrower than it should be, 38".   It is actually 36" wide, 2" less than it should be.  And instead of 80" long, it is 78" long, 2" less than it should be.  Perhaps the mattress narrows at the top for structural support. But in that case, it should start with a wider base, so that the top will be a full 38" wide. Unfortunately the store, very reputable, did not have the Twin XL model on the floor so that I could find this out ahead of time. The massage option is a joke, very noisy and vibrates the floor.  I asked for a no massage option - not available.  So I paid for the massage option because I had no choice. They do not offer a full size in adjustable beds, which I wanted.  Only Twin XL, Queen, King. Be careful when buying the adjustable model. You can return the mattress, but not the base, which costs more than the mattress.   Time will tell with the comfort, and the noxious odor.  But immediately, I feel cheated on the size.    
This review is for Serta iComfort Savant Plush
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Female
Eileen BWyncote, PA
Review left on Jan 1, 2012

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
This review is for Serta iComfort Insight

Female

Side Sleeper

150-200 lbs

Official Response
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
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