Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Serta iComfort (Pre-2017) logo
85/100
Very Good
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
7.3 Years
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
7.3 Years
FILTER
14k total ratings, 164 with reviews
Female
Eileen BWyncote, PA
Review left on Jan 1, 2012

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
This review is for Serta iComfort Insight

Female

Side Sleeper

150-200 lbs

Official Response
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
0
See full review+ 53 comments

Male
Roger CFort Meade, FL
Review left on Nov 9, 2011

Pathetic icomfort Prodigy mattress

The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in 5 weeks. This bed now sleeps like a hammock. If I sit on the edge of the bed it collapses to 1/3 of the normal thickness. How's that for support? Getting out of bed in the morning is a chore. It's like crawling out of a hole! DO NOT BUY THE ICOMFORT PRODIGY IF YOU WEIGH OVER 100-125 POUNDS! My dealer is going to replace it with the Genius (firmest icomfort they make) under the 120 day replacement plan. Serta is being cute and is going to allow me the sale price on the Prodigy and charge me full retail on the Genius, effectively picking my pocket for $225. So much for the the 120 day replacement plan! Apparently all memory foam mattresses soften with use so it is wise to buy firmer than you think is necessary. Date Purchased: 11/2011 Price Paid: $2274 Recommend: No
This review is for Serta iComfort Prodigy Plush

Male

Back Sleeper

Official Response
Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to switch to a firmer model. We'd welcome the chance to speak directly with you to see if, perhaps, the specific model was too soft for you and to understand your shopping experience versus your in-home experience with the Prodigy. If you'd like to discuss this further with our customer service staff, please email us (https://www.serta.com/contact/) and we'll be happy to help.
0
See full review+ 10 comments

Female
Debbie RNew Lenox, IL
Review left on Oct 13, 2011

Love this bed !

I have three autoimmune disease that can be painful. I love this bed and cannot imagine sleeping on anything else. I am in pain all the time and at 50 that is tough. I would wake up several times a night with leg cramps, back and hip pain, but now I have slept every night for two weeks through the night . No more waking up in pain. This bed has given me the chance to rest and be pain free which will help my body heal.
This review is for Serta iComfort Genius

Female

Side Sleeper

150-200 lbs

0
See full review+ 5 comments

Female
Angela MDevils Lake, ND
Review left on Sep 23, 2011

Having a love affair with my mattress

My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattress to everyone we talk to.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
See full review+ 4 comments

Female
DonnaLake Oswego, OR
Review left on Apr 23, 2026

Ratings from this sleeper:

Back Support
4/ 5
Pressure Relief
3/ 5
Sleep Quality
5/ 5
Stays "Cool"
4/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort Insight
Owned for: 13 years
Condition: Moderately worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Acid Reflux, Arthritis, Back Pain (lower / middle), Chemical Sensitivity, Hip Pain, Back Pain (upper / neck), Restless Leg, Sleep Apnea

0

Female
Judy BClifton, TX
Review left on Apr 22, 2026

Ratings from this sleeper:

Back Support
4/ 5
Pressure Relief
3/ 5
Sleep Quality
5/ 5
Stays "Cool"
4/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort (Pre-2017)
Owned for: 7 years
Condition: Like new

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Hip Pain, Shoulder Pain, Sleep Apnea

0

Female
Charles WChandler, TX
Review left on Apr 17, 2026

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
3/ 5
Sleep Quality
N/A
Stays "Cool"
2/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort (Pre-2017)
Owned for: 12 years
Condition: Slightly worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Hip Pain, Sleep Apnea

0

Female
DundeeHelena, MT
Review left on Apr 15, 2026

Ratings from this sleeper:

Back Support
3/ 5
Pressure Relief
2/ 5
Sleep Quality
4/ 5
Stays "Cool"
4/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort (Pre-2017)
Owned for: 6 years
Condition: Moderately worn

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Arthritis, Back Pain (lower / middle), Restricted Mobility, Hip Pain, Back Pain (upper / neck), Osteoporosis, Shoulder Pain, Sleep Apnea

0

Female
Review left on Apr 14, 2026

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
4/ 5
Sleep Quality
5/ 5
Stays "Cool"
3/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort Everfeel Savant III Plush
Owned for: 11 years
Condition: Slightly worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Acid Reflux, Airborne Allergies, Back Pain (lower / middle)

0

Female
Review left on Apr 13, 2026

Ratings from this sleeper:

Back Support
2/ 5
Pressure Relief
4/ 5
Sleep Quality
3/ 5
Stays "Cool"
2/ 5
Value
N/A
Warranty Service
N/A
This review is for Serta iComfort (Pre-2017)
Owned for: 3 years
Condition: Moderately worn

Over 65 years old

Female

250-300 lbs

Prefers Medium

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Chemical Sensitivity, Fibromyalgia, Hip Pain, Latex Allergy, Back Pain (upper / neck), Shoulder Pain

0

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Serta iComfort (Pre-2017) Mattress Reviews - Page 17 | GoodBed