We noticed mattress sag 2 years ago. we are now looking for a new mattress. there are depressions in the mattress towards the center. It has not held up well at all
Same problem as others with my king size Invite model. Back hurts ever night, get knots in my upper back, hard to get out of the bed, or even roll over without pain. We even exchanged the topper for one more firm but that didn't help either. I sleep on a Simmons Beautyrest most of the week while working out of town with no problems or discomfort. I actually went to purchase a Simmons when the store owner talked me into the Pure Bliss. Mine is 15 months old and I've been unhappy the entire time. Guess I'm going to have to chunk it, open the wallet and get another Simmons.
By: Mike H., Waco, TX on January 1, 2014
This review is for Pure LatexBliss Invite
Owned for: More than 3 months
Condition: Like new
55 - 64 years old
Male
Back Sleeper
150-200 lbs
Prefers Medium Feel
Official Response
Mike,
Can you please call our customer care staff at 404-260-7421. Extension 1. We would like to ask you a few questions.
Kurt Ling
President
I researched for so long on mattresses and felt so confident about this mattress, I am so sore toss and turn all night and hands go numb, it doesnt feel soft to me it feels very stiff but almost sinking like memory foam. Worst part I didnt have a local retailer so I bought it at eco mattress store, no return exchange nothing. I didnt know this and feelvery stupid for making such a costly mistake. Im wanted to clarify a little more, this mattress is so soft I find I sink worse than with a memory foam, it has zero support for my body and now I am getting misalingment knots in my upper back. Please use my review to help you not be hurting like I am. My 2 yr od at 28 lbs smooshes in as well. ,i cant even pawn the bed unto her. I have had amaxing customer service with plb but the mattress still will not work for me and unfortunately I bought at a different store who is being very difficult. I will hopefully get some resolution.
**********UPDATE*********PLEASE DO NOT GET STUCK LIKE ME. This mattress is awful, it sags terribly and has zero support I was told they just can't see any reson to classify it as a warranty issue and if it was would cost 1000.00 in shipping there and back. Why have a warranty when they, pure latex bliss will not honor it. The bed is soft and so I assumed it was just too soft a choice but in sags and caves in, without anyone on it. To pure latex bliss was nice and sent a complimentary topper which did NOTHING. the bed still sinks.Im buying a new bed because i have no choice and obviously no warranty. Please make sure you don't get stuck like me. There are other options and I wish i had used one. I don't want to sound ungrateful or complete jerk but to be told no no warranty no sorry you are out over a grand for a twin xl and to be stuck is beyond frustrating. Had I read a review like mine I would have never purchased this bed. So im trying to help others.
This review is for Pure LatexBliss Hybrid Fast Response Celebrate
Owned for: 1-3 months
Condition: Completely worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Softer Feel
Official Response
Samantha,
Andy, a Principal at your retailer, will be calling you today. I just finished talking to him. He will personally set up a warranty inspection of your mattress. They have told me, as I think they told you, that they are happy to refund your money in full if you do not like your mattress and will even help you find favorable rates to ship it back to them since you have purchased it online.
Kurt Ling
President
