After years of trying I finally convinced my husband to purchase a latex bed and to spend a little bit more money for a really good bed. I researched everything I could find i.e. online, blogs, reviews. I found LatexBliss at our local retailer, WG&R. I felt more comfortable purchasing locally than online and I like the idea of getting to lie down on the bed. It seemed comfortable with a topper on it. Although I know you can't tell if you like a mattress just by trying it out for 15 minutes. I asked for literature but they didn't have any. I called LatexBliss but no answer to phone calls so I emailed. Michelle returned my emails and gave some ILD numbers. We purchased the 3" topper for the Pamper model. We like firm with some cushioning. A week went by and I felt like I was bottoming out. The store took back the topper with a 10% penalty. Michelle from cust. service that they carry a higher ILD topper, our store couldn't get it. I ordered a very expensive topper online, it was way too soft and while sleeping my spine alignment was off. Now I don't know what to do. I feel like crying, I am in so much pain and I don't want to go to bed. It has been 3 weeks now. I can do a one time exchange at WG&R (after 30 days of sleeping on the bed, but I can't sleep on that mattress anymore so I have another week before I can even think about exchange) with a 10% penalty but cannot get money back. If I step up to next model (which I would like to do, perhaps with 2" topper)I have to pay the penalty and pay more money for the upgrade plus I don't get the great sale price. I really want a latex bed because of the longevity of the mattress and it's resilience. I know LatexBliss is a reputable company, I just don't know what I should do or how I can afford to take the loss. My old bed is gone so now I don't have anything else to sleep on and the stress of this is killing me. I have one more chance to choose the right bed from our local company and I am afraid to do it for fear I will choose the wrong one and be more miserable.
This review is for Pure LatexBliss Pamper
35 - 44 years old
Female
Stomach Sleeper
100-150 lbs
Prefers Softer Feel
Official Response
Leanne,
The retailer either exchanged Jennifer's mattress or gave her her money back after we talked with them.
Your question is important. Please spend ample time in a showroom selecting your mattress. A good mattress is a big investment and you will spend a third of your life on it. Most people spend more time test driving their car than they do their mattress. Additionally, if being able to return your mattress is important, consider purchasing from a retailer that allows you to return it.
Kurt Ling
President
We were tired of sleeping on the standard pocketed coil mattress, and wanted something more uplifting. So we decided to drive and check out the new Latex Bliss line we have been hearing so much about. And low and behold we left with our new bed that day, we didn't even continue looking after we laid on the Nature.
We will never sleep on another bed again!
Have slept on it for 5 weeks now and can barely move when I first get up. Have never experienced such back pain. Luckily we put our old mattress in the guest room and I plan to sleep there. Salesgirl suggested adding a foam memory topper to it. After what we paid, I shouldn't have to pay for something else to make it more comfortable. Maybe she should have just sold us a memory foam mattress!!
This review is for Pure LatexBliss Nature
Female
Side Sleeper
Official Response
Yesterday, we offered you a complete credit on your mattress and covered your delivery and pick up of your mattress. We hear you were at SleepWorld in Arden this morning to pick out a new mattress. We are happy you have found a mattress that is right for you
We thought we would share the letter you wrote our customer care department yesterday.
From: Joe and Darlene
Date: Mon, Aug 29, 2011 at 6:45 PM
Subject: Re: Pure LatexBLISS
To: "Michelle (Customer Care)" <care@latexbliss.com>
Wow! That is so much more than I ever hoped for. I just hoped to be able to sell it to someone at a huge loss. I really appreciate you going to bat for us and will go to the store this week and find something to take its place. I will definitely check out the other models of your company in the store first and hope to replace it with one of yours. Thank you from the bottom of my heart. darlene d
