I have had (2) replacements of this mattress from the American Furniture Warehouse in a period of just a few months. I have had the same issue with each of the mattresses and am having the second one returned in order to purchase another mattress brand all together.
I have had a Beautyrest in the past and it lasted a good 15 years. It was one of the best mattresses I ever had and thought that purchasing another Beautyrest would be a good idea. I was very, very wrong.
I ordered a queen size Pontevedra and almost immediately, you could feel a difference between the two sides of the mattress. One side felt like it was supporting you and the other side felt like you were sinking down into it--like you were in a "valley." I contacted AFW and was given a replacement mattress of the same model. Shortly afterwards, I was noticing the same problem. The first side I laid on was fine, but when I rotated my mattress as I was supposed to, I noticed that there was extreme sagging again on the opposite side.
My first purchase was less than a year ago. I have had two replacements with the same problem. I spoke with AFW and they are concerned because they said that another consumer just brought her new mattress in for the same thing. I have been waking up every morning with completely numb hands and have had a large amount of back and neck pain. Recently, I have also started to feel a deep kind of nerve pain in my back and last night I lay in my bed feeling like I was going to cry because I hurt so much. I have been tossing and turning every night since getting this model and cannot wait for my new mattress from another brand to come tomorrow--it couldn't come soon enough!
I will be taking steps to contact Beautyrest asap on this, especially now that I'm learning that I haven't been alone in this and that others are experiencing the same sagging that I am with it. I'm just ready to not be in pain anymore. That is the worst part of this whole experience.
This review is for Simmons Beautyrest Recharge Classic Pontevedra
This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off
This review is for Simmons Beautyrest Recharge Classic Candace Plush
Owned for: Less than a year
Condition: Completely worn
55 - 64 years old
Female
Side Sleeper
250-300 lbs
Prefers Somewhat Harder
Arthritis, Fibromyalgia, Hip Pain, Osteoarthritis, Sleep Apnea
I have only had this mattress 45 days but after less than thirty days I noticed humps in the center of the king mattress as if the stuffing moved out from under me and into the center of the bed. I have a considerable shallow area where I sleep and can even see a shallow spot after the bed is made where my little 40 pound dog sleeps at the foot of the bed. This cannot be good. If the shallow spots and high spots continue to increase the bed will not hold up over time at all. I am concerned enough that I plan to make a trip to Macy's today to discuss it with them. I don't want to roll into a hole each time I go to bed.
This review is for Simmons Beautyrest Recharge World Class Sonora Extra Firm
Way too much money for a mattress when it starts sagging on edges after 6-8 months and holding body imprint. Has only one side so you cant flip it to save it a little
This review is for Simmons Beautyrest Recharge Classic Candace Plush Pillowtop
This mattress was replaced once within the first few months of having it due to sinking over an inch in spots. 6 months later there's a huge lump in the middle. I roll in this at night and now get horrible back spasms.This needs to be replaced again. HORRIBLE MATTRESS HUGE WASTE OF MONEY!
Bed seems to be very comfortable and I sleep pretty well in it. However, I often wake with a sore lower back. Very good for shoulders, but could use a little more lower back support
This review is for Simmons Beautyrest Recharge Classic Candace Plush Pillowtop
Very dissapointed with the quality of the mattress
I owed a Simmons Beautyrest in King size for a few years and the mattress still in great shape, I just bought this Pontevedra and was delivered last night and I was shocked with the quality, not good at all, the quality feels very cheap and I would not recommend to anyone.
This review is for Simmons Beautyrest Recharge Classic Pontevedra
