Serta iComfort Directions
Mattress Ratings & Reviews

83/100

Very Good

Based on 201 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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201 total ratings, 6 with reviews

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ValMargaretville, NY

Review left on Jul 6, 2020

Bought for softness and support- fail on support

Expected soft top to provide comfort for me while the main part of bed would provide some firmness and support for my husband. It achieved this in the first 2 years. Now it is ridiculously unsupportive for both of us. We sink so much that it takes several attempts to get out of bed for both of us. Husband has especially difficult time but I am petite 5’2 110 lbs and i basically have to hold on to side and climb out. Expected a much longer life for an expensive Serra mattress. I believe we paid about $1800. Now looking for suggestions for a firm mattress topper. Not happy with this product.

This review is for Serta iComfort Directions

Owned for: 3 years

Condition: Moderately worn

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Softer Feel

Allergies, Back Pain, Neck Pain, Osteoporosis, Sleep Apnea

See full review

BrendaRoseville, CA

Review left on Dec 14, 2018

NOT WORTH THE MONEY NEVER AGAIN SERTA

after two years, this mattress is completely gone, one person sleeping on it and it like your sleeping in a whole. SERTA does not honor their warranty don't buy

This review is for Serta iComfort Directions Epic

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

Allergies, Arthritis, Neck Pain, Sleeping Hot

See full review

EanerIowa City, IA

Review left on Jun 20, 2018

Doesn't last!

Didn't even have it 3 years and it's worn out! I don't have the receipt and even though on the tag it has a year of when it was made and delivered, It can't be warrantied without a receipt. I will never buy a Serta again.

This review is for Serta iComfort Directions Acumen

Owned for: 3 years

Condition: Very worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Sleep Apnea, Spinal Stenosis

See full review

AmberEnglewood, CO

Review left on Mar 6, 2017

Not happy 3 years later

We bought this mattress 3 years ago and I'm very unhappy with the bed. I wasn't very satisfied right away, but I thought that my body would adjust to a foam mattress eventually. I should have returned the bed right away. When I first got the mattress, my hips would hurt; although this has since gone away. When you first lay down in the bed it feels nice, but the foam will heat up from your body heat and then the foam really wraps around your body. This makes my shoulders round towards the front of my body (back sleeper) and I have upper back pain when I get up. I frequently wake up at night because the mattress under me has heated up so much that I'm forced to adjust my position and lay on my side just to cool off my back. After that, my arm and shoulder start to hurt. Finally, the bounce factor is completely gone. Read into that for purposes other than sleeping. This bed was so expensive it breaks my heart that after 3 years, I'm shopping for a new bed and getting an interspring mattress only. No more foam.

This review is for Serta iComfort Directions Acumen

Owned for: 3 years

Condition: Like new

35 - 44 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

PamelaCabot, AR

Review left on Sep 7, 2015

going to return my second mattresd

Develops body impressions and dips. For $2800 mattress I expected more. Very bad bed!!!

This review is for Serta iComfort Directions Reinvention

Owned for: 6-12 months

Condition: Completely worn

55 - 64 years old

Female

Back Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Hip Pain

Official Response

We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 2 comments

Sam SLethbridge, AB

Review left on Jul 13, 2013

No support

We decided to try this mattress out after sleeping on a tempurpedic for the last 5 years - bad move! My husband doesn't mind it, but it is way too soft for me. At first it feels like the Tempur Cloud Luxe bed, and I was hoping it would support my back after the initial sinking in feeling like the Cloud Luxe, but unfortunately that wasn't the case. I haven't had a sore back when I woke up for 5 years, and the last few nights sleeping on this bed I have had a sore back every morning. It does stink when it first comes, but so did the tempurpedic, and I think the smell was probably better with the iComfort, but it does go away in a day or 2. Bottom line: this is going back and we will be getting our Tempurpedic back so I can wake up without back pain again!

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Ellington, CT

Review left on Sep 29, 2024

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Epic

Owned for: 12 years

Condition: Very worn

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Loves Park, IL

Review left on Aug 10, 2024

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 10 years

Condition: Moderately worn

45 - 54 years old

Female

Back Sleeper

150-200 lbs

Prefers Medium Feel

Back Pain, Sleeping Hot

KatherineZeeland, MI

Review left on Aug 9, 2024

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Inception

Owned for: 10 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Neck Pain, Osteoporosis, Plus Size, Restless Leg, Sleep Apnea, Sleeping Hot

JustinAndover, CT

Review left on Aug 9, 2024

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Epic

Owned for: 12 years

Condition: Very worn

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Back Pain

2 3 4 5

...

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Serta iComfort Directions
Mattress Ratings & Reviews

Bought for softness and support- fail on support

NOT WORTH THE MONEY NEVER AGAIN SERTA

Doesn't last!

Not happy 3 years later

going to return my second mattresd

Official Response

No support

Find the Right Bed

Compare Side-by-Side

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Discounts

GoodBed Cash Back

Expert Reviews

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Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort Directions Mattress Ratings & Reviews

Bought for softness and support- fail on support

NOT WORTH THE MONEY NEVER AGAIN SERTA

Doesn't last!

Not happy 3 years later

going to return my second mattresd

Official Response

No support

Serta iComfort Directions
Mattress Ratings & Reviews