Bought for softness and support- fail on support

Expected soft top to provide comfort for me while the main part of bed would provide some firmness and support for my husband. It achieved this in the first 2 years. Now it is ridiculously unsupportive for both of us. We sink so much that it takes several attempts to get out of bed for both of us. Husband has especially difficult time but I am petite 5’2 110 lbs and i basically have to hold on to side and climb out. Expected a much longer life for an expensive Serra mattress. I believe we paid about $1800. Now looking for suggestions for a firm mattress topper. Not happy with this product.

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Cons:
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$4,000 (King) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft