This review is for Pure LatexBliss World's Best Bed
Owned for: More than 3 months
Condition: Like new
35 - 44 years old
Male
Stomach Sleeper
150-200 lbs
Prefers Medium Feel
0
Julie YAustin, TX
Review left on Feb 24, 2014
Ratings from this sleeper:
Back Support
2/ 5
Pressure Relief
4/ 5
Sleep Quality
N/A
Stays "Cool"
5/ 5
Value
N/A
Warranty Service
N/A
Softness Level
Too HardPerfectToo Soft
This review is for Pure LatexBliss Nature
Owned for: More than 3 months
Condition: Completely worn
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium Feel
Official Response
Julie,
I am sorry you are having a problem with your mattress. Your mattress should not have a sag greater than 3/4" over it's lifetime. If it does, there may have been a manufacturing defect in the latex when it was produced. We apologize that your mattress is not measuring up to our promise. Your mattress is covered under a full replacement warranty. Please contact your retailer and tell him or her you need a warranty inspection done on your mattress. He or she will come out a do an inspection, take a couple measurements and pictures and file a warranty claim with us. We will send your retailer a replacement mattress and he or she can call you to remove your defective mattress and replace it with a new one.
We are sorry you are having problems and hope we can quickly correct your situation. If you have any questions, please contact our customer care staff at 404.260.7421 Extension 1 who can help you with the process with your retailer or answer any questions you may have.
Kurt Ling
President
