Name: Mattress Rating
Item: Original Mattress Factory Orthopedic Ultra Plush
Rating: 4
Author: Anonymous

Original Mattress Factory

Slightly too hard

Frequent pressure point soreness or loss of circulation

Poor

Sleep slightly less soundly or consistently since owning this mattress.

Slightly worse

Often have back aches or stiffness related to this mattress

Don't know

issue-resolution

How the company responds when an issue arises.

product-consistency

Consistency between the product tried in the store vs. the product delivered to the home.

return-policy

Policy regarding returns, exchanges, refunds, comfort guarantees.

1-3 months

Less than a year

Performs and feels about the same as when it was new

Like new

Partial lifespan

Original Mattress Factory Orthopedic Euro Top

Infrequent pressure point soreness or loss of circulation

Good

Innerspring / Traditional

King

Sleep much less soundly or consistently since owning this mattress.

Much worse

Approved

Myself + my partner

I would not recommend this companies mattresses because the quality of the delivered product is not the same as the mattress in the store.
Additionally, The company does not stand behind their product when the customer is dissatisfied, i.e. return for refund. I have never been so disappointed with a company as this who fails at customer service.
They attempt to put you through all kinds of gyrations in an effort to exhaust your patience with the idea that the customer will drop their disappointment and request for satisfaction, return for refund.
Buyer beware with this company.

The store mattresses do not match with what is delivered.

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

Very poor

Much too soft

surface-integrity

How well it resists body impressions and/or lumpiness.

Original Mattress Factory Orthopedic Ultra Plush

temperature

Any effect the mattress has on your body temperature while sleeping.

Constant pressure point soreness or loss of circulation

Very Poor

Queen

Sleep much more deeply and/or consistently since owning this mattress.

Much better

Always have back aches or stiffness related to this mattress

Myself

I slept on this mattress about 10 total, I’m now in physical therapy.
I’m a transplant patient, I was hoping to get to be able to lay on a soft but yet firm surface, total opposite, I sink in and have difficulty in turning, I have to practically sit up to turn. I weigh 118 lb and sleep alone.  The only pro is that it’s cool.
That’s it.

Feel different than when tried store. Sink in, sit up to tur

Much too hard

customer-service

Customer satisfaction before, during and after purchase. 

product-quality

value

How much mattress you get for your money.

Original Mattress Factory Classic

poly-foam

Standard mattress padding material used as a supplement or alternative to an innerspring unit.

connected-coils

Coil unit in which each spring is connected to (and reinforced by) the springs around it. Praised for support strength, durability, and bounce.

Totally mislead by the sales person.  This mattress is totally un-sleepable.  The sales person I spoke to was rude and constantly interupted when I was speaking.  Will never set foot in their stores again and will warn everyone of their tactics when the subjuest comes up.  One $800 mistake is enough.

Worst experience ever buying bedding.  Horrible sales person

3-6 months

Shows significant comfort and/or support loss

Very worn

Don't know or not sure

edge-support

How well it prevents "roll-off" by having a strong, sturdy edge.

Sleep quality or quantity has not changed since owning this mattress.

Same

This is the second time that I have purchased a mattress from the OMF. The first time I was sure that the bed they delivered was not the bed that I had tried out at the store. Not nearly as soft or as comfortable.
The second time my Husband and I chose the softest bed in the store from there main line that you see when you first walk in. This time I am positive that I did not get the same bed. 
It is just like the one that I was given the first time.
In the store, my husband is a big man, the bed was level when he laid on it. When our bed was delivered it sagged terrible around the edge from day one.
Sure the beds are great in the store, but at least here in NE OHIO you will not get that same style of bed.
There are no PROS this is a rip off company.

It is not the same bed that you lay on in the store.

Very comfortable -- just the right amount of softness

Just right

back-support

Holding your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while sleeping.

3 years

More than a year

Slightly worn

Original Mattress Factory Serenity

foam

Padding material used in mattresses as a supplement or alternative to an Innerspring Unit.

Occasional pressure point soreness or loss of circulation

Fair

Memory Foam

support

How well it supports your back throughout the night, so you wake up free of back pain.

If you are looking for a mattress that is 80 inches long....KEEP LOOKING!!!!!!   It was several inches short and when we told Original Mattress they said it was within their tolerance level.  My husband is 6’5”, so just a few inches matters in the length of the bed.

If you are looking for a bed that maintains it’s memory foam shape.....KEEP LOOKING!!!!   Within a few months it began it sag where each of us slept and you had to work hard to get toward the middle, which was the only place that allowed any support.  Both of our backs began hurting and we had Original Mattress come out and inspect it.  Once again, they said it was within their tolerance level.  
After 3 years we gave up and purchased a mattress from another company.  

SAVE YOUR MONEY!!!!!

Don’t waste your money!!!!

warranty-terms

6-12 months

Spent over $1,500 on the king size mattress set.  After months of struggling to getting acclimated and my back killing me.....we went back up to see what they could do. They gave us some cheap foam  top and said to try it. After another coulple month of my back still killing me they said we had to pay a 25% restock fee plus the cost difference to upgrade and another $100 delivery fee for the grand sum of over $750..  Are you kidding me!  What ever happened to 100% customer satisfaction.  Go to another mattress store where they gaurentee 100% comfort.  What happens if I  pay the additional $750 return/upgrade and my back still hurts!?  This part of the warranty was glossed over “real quick”.  We are going somewhere else where they will guarantee comfort for a lifetime.  I may pay more in the front end, but will be at ease knowing that another company will guarantee the comfort.  This is 2019 not 1960.  Read the fine print prior to buying a mattress there.

DO NOT BUY FROM ORIGINAL MATTRESS

warranty-claims

Completely worn

Don't buy a mattress from this place.  We bought a foam $2000 plus mattress and it has no support after just two years.  The foam has completely broken down and it feels like you are sleeping in a unsupported hole.  When the warranty inspector came they offered no solutions.  They said if the visible indentation isn't over 1.5" they won't warranty claim it.  The bed has no support so not sure why it matters if it only has 1.3" of dip showing.  Most manufacturers have no dip qualifications or under and inch for their warranty.  When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors.  That couldn't be further from the truth though!  They don't stand behind the comfort either.  I recommend staying clear.

Foam quality

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

comfort

How good it feels to you when you first lie down.

This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what created a problem, but the center and sides of the mattress feel very different than the area I sleep in. It has felt like a there's a depression since the very first night. Customer service will do nothing for this. I'm very upset I chose to buy from this company.

Problems since it arrived

Original Mattress Factory Orthopedic Luxury Firm

Never have back aches or stiffness related to this mattress

Excellent

Mattress has held up very well, after a move, and pets. We always keep a mattress cover for protection, and after almost 4 years it looks like we just bought it. We are very pleased with it.

Comfortable and supportive

Excellent value for the money -- a great deal

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

sound

Twin XL

We bought 2 Twin XL's for our King Size Bed:
After one night my wife and I woke up in pain and tired from the lack of quality sleep.
Severe back pain. constantly waking all light long.
Poorly made, poor design, lifting handle broke on the first use, the mattress foam was not uniform, thick here, thin there. Lumpy, noisy.

They refuse to refund my money.

when you wake up every morning, if you feel tired and aching back, you should change the mattress. 
oh wait, I did its new old school junk!

if you can feel the spring and ridge on the surface of the mattress when you sleep, the mattress can be changed. 
oh wait, I did its new old school junk!

when you turn over the mattress, you can hear the creaking sound. The spring is aging and the mattress should be changed.
 oh wait, I did its new old school junk!

Old School Junk

Moderately satisfied with the manufacturer's response to my warranty claim or other problems

Original Mattress Factory
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