Name: Terrible customer service!!
Item: Dream Star
Rating: 1
Author: Anonymous

Dream Star

Very comfortable -- just the right amount of softness

Just right

Infrequent pressure point soreness or loss of circulation

Good

Sleep quality or quantity has not changed since owning this mattress.

Same

Sometimes have back aches or stiffness related to this mattress

Fair

Moderately satisfied with the manufacturer's response to my warranty claim or other problems

Slightly too hard

back-support

Holding your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while sleeping.

edge-support

How well it prevents "roll-off" by having a strong, sturdy edge.

surface-integrity

How well it resists body impressions and/or lumpiness.

4 years

More than a year

Shows moderate comfort and/or support loss

Moderately worn

Partial lifespan

Frequent pressure point soreness or loss of circulation

Poor

Innerspring / Traditional

Sleep much less soundly or consistently since owning this mattress.

Much worse

Approved

Often have back aches or stiffness related to this mattress

Myself + my partner

the mattress leaves indents where you sleep. if you try to sleep on your back you are sloped toward the bed edge. the middle is higher than the edge. not at all good for a bad back. CRAP over all.

worse than an old 25yr sears

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

Very poor

Slightly too soft

customer-service

Customer satisfaction before, during and after purchase. 

product-quality

warranty-terms

Performs and feels about the same as when it was new

Like new

Always have back aches or stiffness related to this mattress

Very Poor

Bought this matter was from a supplier where I buy my mattress all the time. Supplier always was helpful but manufactures is really bad with the product and worst with there service. Supplier stop carrying this brand after lots of complaint from customer. I would not recommend this brand to anyone.

bad quality product and worst warranty

3 years

Memory Foam

comfort

How good it feels to you when you first lie down.

No pressure point soreness or loss of circulation

Excellent

Don't know or not sure

Queen

Sleep much more deeply and/or consistently since owning this mattress.

Much better

Never have back aches or stiffness related to this mattress

Myself

Dreamstar is amazing. I have had my bed for over three years and I have to say it was the best purchase. I sleep well, no pains at all and just an overall great experience. I have recommended this amazing company to many people and have received great reviews from them. Try it out for yourself, you won't regret it!

Seriously like sleeping on a cloud!

Excellent value for the money -- a great deal

Very satisfied with the manufacturer's response to my warranty claim or other problems

2 years

This is my first Dreamstar mattress and before purchasing I was a little worried because I had not heard of them before and there were not many reviews about them online. I purchased the Hilton mattress 2 years ago and it is still in excellent condition. I am very impressed with my mattress and I probably would have had to pay well over $1000 to get the same quality in another brand. I sleep on my own, I am 5ft 11 inches and I weigh about 185 lbs.

Very Impressed!

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

professionalism

Helpfulness and friendliness of company staff.

6-12 months

Less than a year

Completely worn

King

2 weeks after purchasing our Dreamstar mattress one of the diamond shape patterns came undone, causing it to completely come apart. Upon calling the business we purchased it from, they didn't return our calls for months. Finally when a Dreamstar rep star was reached, they were the most rude and hostile people we had ever encountered (they actually told me to "just get out of bed to let them in," while I was at home with pneumonia). After her entering, she spotted a stain (which occurred 2 months after our initial conversation). We knew this stain would void the warranty, but the inspection was to be of the mattress coming apart, not the stain. After she accused us of cutting the mattress, I showed her 7 other diamond shapes that were coming apart and had loose strings. She took out a pair of scissors (I have pictures and video) and proceeded to cut those strings. Now, not only do we not have warranty and 1 loose area, but our entire mattress is coming apart. No one at Dreamstar, their rep, or the business that sold us the mattress will offer any assistance. All agreed that the rep should not have cut the mattress, but not one person will do anything about it. We have never been treated so poorly, had such a horrible product, and have had worse costumer service.

Completely fell apart

Don't know

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

support

How well it supports your back throughout the night, so you wake up free of back pain.

Third dream star mattress under warranty. This one had major indentations in just 4 days. Worst mattress we have ever tried. An under 100$ mattress would be better.

Disappointed

(Other)

prices

Twin (Single)

The mattress was very cheap at teppermans. It is of better quality when compared to others in that price range. It is just as good as more expensive brands.So, even after a hard day's work this mattress helps with any muscle pain (you may get from working). It's very comfortable, and lasts a long time with the right amount of firmness for aching muscles. I would definitely recommend DreamStar because of this.

A cheap mattress that is just as good.

This mattress was made by Dream Star Bedding but I bought it from www.directbed.ca. In my opinion it was better value than the endy and casper, big difference, I could go into their store and check it out before I bought it. The owner of the store also gave me a good discount when I bought it.

Sleeping on a Cloud!

Completely satisfied with the manufacturer's response to my warranty claim or other problems

issue-resolution

How the company responds when an issue arises.

3-6 months

The pillow cushion is flattening down,the top of the mattress is leaning to one side.the center of mattress is sagging.I sent pictures to the company and they just keep stalling me asking for more and more pictures.the place I bought from will not even talk about it.there is no warranty with this matress.be careful purchasing.we only had matress 6 months.cant imagine what it will look like in a year.we wished we would have kept our old one.

Flat pillow cushion

From quality to customer service 100% well rounded company! So glad to support it!

Dream Star
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