Horrible experience do not purchase this mattress

Another distortion in several of the comments above. Most all of the major mattress manufacturers consider an indentation of 2 inches to far exceed their limitations and will replace the mattress. Consumers can check this fact with Tempr-pedic, Simmons, Sealy, Foster and Sterns, etc.. NONE of them use a 2 inch minimum as their criteria, as does, Symbol Mattress. We are below or average weight for adults and while lying on a Symbol Mattress we sink in up to 3 to 4 inches. Thus the reason for back problems. The fact is you have to use a 2 inch minimum indentation for your mattresses and I believe very few customers would be please with a 2 inch indentation prior to lying in the bed. This mattress wasted our hard earned money and cost us many nights of restless sleep.

You are 100% right I am not happy with the warranty on the Symbol mattress. My point in writing on your review board is A make others aware about your warranty and how you deal with the consumer. B. Compare your warranty with other name brand mattress companies. Omaha Bedding 1 1/2 indents Temper Pedic, Serta, iComfort, Sealy all are 3/4. I understand you say it is well within industry standards. I say to you tell me one other company that has a 2 inch rule on a memory foam mattress. Last question, what are your sleeping on?

Hi Marie, have you tried contacting the retailer where you purchased the mattress? Perhaps they'd be able to help you in some way.

You are the one responsible for this mattress not the company that sold it to me. Stop passing the buck. This mattress is less than 2 years old, has indents of 1 1/2 inch or more. Step up refund our money, we certainly do not want another Symbol mattress.

Umm...we are neither the company that made this mattress nor the one that sold it to you. We are simply the people that are trying to help you in spite of there being no reward for us in doing so. I know you're upset, and from our standpoint it seems like you may have very good reason. But we must remember that the warranty was what it was when you bought it, even if you are only now discovering what it says. So if you just want to alert others of the 2" rule so that they're aware of it before they make their purchase, then we support that 100%, and I think you've accomplished that. But if you are looking for people to help you out, maybe you could try toning down the hostility a little? The unfortunate reality is that unless there's a valid warranty claim here, no one really owes you anything per se. So your best chance of getting some help is either the retailer or manufacturer making the choice to show off their 'above and beyond' customer service. I hope that will happen, but I doubt it will happen without some recognition of this on your part.

It appears that Symbol Mattress turned the issue over to you, because they can't handle customer dissatisfaction. You're probably a PR firm hired by the mattress industry. You indicated you're neither the retailer or Symbol Mattress. I initially was communicating with Blaze Byrd with Symbol Mattress. Why am I now communicating with you? Is it "pass the buck" time to discourage the customer? That is a key word, "customer". I've spent just under a $1,000 for a product that is not up to all other manufacturer standards within a few short months. Here's a novel "customer", approach. Don't have a PR firm be Symbol Mattress spokesperson and be the interceptor of customer complaints and have "them" personally handle the problem. Unless "Symbol" personally deals with this issue I have no choice but continue my "social media" blitz to alert potential customers of their warranty versus other manufacturers and the possible health problems this can create for future consumers.

Hi Marie, Symbol didn't ask us to intervene here. This is our site and I initially asked you a question because I thought perhaps I could be of help -- to you. I apologize to both you and Symbol for doing so, since it seems that may have upset you further. That said, I do need to clarify that nothing you presumed about us is true. We're a consumer buying guide for mattresses and we are 100% independent. Our goal is to help people find a good a bed. You can read more about us on our home page, or on the About Us page. I'll bow out now and end this conversation.

I find it odd the this manufacturer would go to such great lengths to ensure the customer is blamed for making a bad purchase of their own product. Reading between the lines... buy something else.