Comfort gives way quickly- Good warranty resolution

Bought new Stewart & Hamilton Perfect Care 4000 series Queen mattress May of 2013. Had to have the mattress replaced a year later, due to sags and sides giving out. Just had it replaced again for same reason just a little over a year later. We are not huge people, nor do we sit on the sides. It was initially very comfortable but does not last. The 10 year warranty is honored with pictures. The store where we purchased has wonderful staff & no attitudes.

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Pros:
  • Appearance
  • Firm Comfort
Cons:
  • Center Support
  • Overall Comfort
  • Overall Durability
  • Edge Support
  • Flip-Ability
  • Long-Term Comfort
  • Long-Term Support
  • Motion Isolation
  • Product Quality
  • Overall Support
  • Surface Integrity
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right