Poor Service for Failed Mattress Support

First, DON'T shop at SLEEP AMERICA. Once they have your money, its hard to get service. The Serta mattress/box came too high and WE had to tell them about a low profile box springs. Then they forgot to schedule the switch. Then, two months later, the mattress failed with dips and one side totally collapsed. We had to wait one week for an "inspector", then we had to dog Sleep America to take action. Nothing settled yet and our backs hurt. Recommendation: don't let them take your old mattress. It may be better for the time being and at least you can get a night's rest.

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Pros:
    User also said: None
    Cons:
    • Retailer Service
    • Overall Support
    User also said: Poor Service, Poor Product
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated