I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop. Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.
Katharine JWashington, NC
The single most horrible mattress ever made.
Pros:
User also said: pillow top was nice- but very briefly- Initial Comfort
Cons:
User also said: sags horribly in no time at all; wake up not rested, but in horrid pain- Price
- Overall Support
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (9)
So true! Our Pure Response Entrancement hasn't even lasted 2 years. After 18 months we have a huge mound in the enter of the bed and body impressions on both sides. What a complete rip-off.
Official Response
Hi Katherine, We're so sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/). - Serta Mattress Company
I have contacted them on 6/29, as prompted above, but it is now 7/16, and no response......
3 months later, still waiting...... and sleeping in a crater -kj
Official Response
Hello Katherine, We're sorry if no one has reached out to you and may have been a mistake on our part. Could you please resubmit your phone number (https://www.serta.com/contact/) so that I can have someone reach out to you directly.
End of the day, and no one has 'reached out to me directly'. Seems my posts are getting deleted as well, curious to see if they delete this one too.... and curious who is deleting them. kj
Hi Katharine -- We moderate the site very closely for quality purposes. As such, any posts that do not meet our content guidelines, such as those containing personal insults, are removed.
Thanks for letting me know- I have been trying to get an approved warranty replacement for almost 4 solid months now, so I am just getting tired- literally- because I am not sleeping ;)
We understand, and are very sorry to hear that. We sincerely hope your situation improves :) If so, please be sure to keep us posted! In the absence of any resolution, we will probably limit any further discussion on this thread so it does not become repetitive.