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Katharine JWashington, NC

The single most horrible mattress ever made.

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop. Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.

Pros:

User also said: pillow top was nice- but very briefly
  • Initial Comfort

Cons:

User also said: sags horribly in no time at all; wake up not rested, but in horrid pain
  • Price
  • Overall Support
  • Warranty Claims

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

N/A
Not Rated

Sleep Quality

N/A
Not Rated

Stays "Cool"

N/A
Not Rated

Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

N/A
Not Rated

Comments (9)

So true! Our Pure Response Entrancement hasn't even lasted 2 years. After 18 months we have a huge mound in the enter of the bed and body impressions on both sides. What a complete rip-off.

By Anonymous on June 18, 2012

Official Response

Hi Katherine, We're so sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/). - Serta Mattress Company

By Serta Care on June 29, 2012

I have contacted them on 6/29, as prompted above, but it is now 7/16, and no response......

By Katharine J on July 16, 2012

3 months later, still waiting...... and sleeping in a crater -kj

By Anonymous on October 2, 2012

Official Response

Hello Katherine, We're sorry if no one has reached out to you and may have been a mistake on our part. Could you please resubmit your phone number (https://www.serta.com/contact/) so that I can have someone reach out to you directly.

By Serta Care on October 2, 2012

End of the day, and no one has 'reached out to me directly'. Seems my posts are getting deleted as well, curious to see if they delete this one too.... and curious who is deleting them. kj

By Anonymous on October 2, 2012

Hi Katharine -- We moderate the site very closely for quality purposes. As such, any posts that do not meet our content guidelines, such as those containing personal insults, are removed.

By GoodBed Help on October 2, 2012

Thanks for letting me know- I have been trying to get an approved warranty replacement for almost 4 solid months now, so I am just getting tired- literally- because I am not sleeping ;)

By Anonymous on October 2, 2012

We understand, and are very sorry to hear that. We sincerely hope your situation improves :) If so, please be sure to keep us posted! In the absence of any resolution, we will probably limit any further discussion on this thread so it does not become repetitive.

By GoodBed Help on October 2, 2012