Reading reviews I guess we got a longer life than many form our mattress. It was almost a year before we realized that we weren't imagining things and there were sink holes , especially on my side . I am 225 pounds so I realize I am overweight but for what we paid this is ridiculous. We have now had the mattress almost 3 years and even our very light weight daughter can't use it because she "gets stuck," The thing I feel the worst about it that the first few months I loved it so much I encouraged a close family member to spend the money to get the same one. He is very slender but now has the same problem as us. This is just wrong. Serta should do something for us! The sink holes are not obvious by looking at it, but you sure feel it as soon as you lay down.
AnnePittsford, NY
Ours lasted about a year. I guess we were lucky.
Cons:
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Thank you for sharing your experience with us. Your Serta mattress is protected against manufacturing defects, including sagging/body impressions beyond the threshold that determines what is normal wear as outlined in the warranty brochure. Normal wear over time can cause the mattress foams and fibers to feel softer where your body lays night after night versus other areas of the mattress exposed to less wear. You can rotate your mattress to promote even wear. However, if you believe this to be a defect, you can contact your retailer for warranty services. If they are no longer in business or if you have moved, please call us at 1-888-55-SERTA (1-888-557-3782) for further assistance.