Within six months the bed started to breakdown. I turned it so I could see, and, yes, it failed again. Now I have a mountain in the middle of my bed...in just a year of spending $2,500.00. Worst mistake I ever made. Worst investment. I have had 2 back surgeries and NEEDED a good bed. Boy was I wrong. And Serta is doing nothing about it. So I am writing everywhere I can and going to see an attorney. Do not buy this bed. It might feel good on the day you buy it but it fails in time.
Jamie HMesa, AZ
Worlds WORST Bed Ever
Cons:
- Overall Comfort
- Pressure Relief
- Slow Response
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
With a letter to Serta and Sleep America, I am happy to say that they honored the change in my bed. Sleep America was VERY GOOD to deal with and will highly recommend them to all. Serta stood up for me allowing the change which I SO VERY MUCH APPRECIATED and so will my back. Have great respect for both the companies for all they have done. They both are honest and fair, got to hand it to them BOTH. Thank you.
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I am so glad u r getting attorney. This is the worst bed ever. I paid $2295 for mine. I hate it. I wake up every day and feel like I have been in a car wreck. U said it exactly it dips in has no support and has a peak in the middle. I called mattress outlet in Chattanooga. The owner said he couldn't do anything I would have to call Serta. I called Serta and tent said I would have to go to the store i bought it from. They guy wanted to give me domes to put under mattress after telling him I was not happy and it sinks in. They sell it to u saying it has a 25 ur warranty. That is bull crap that is a limited warranty. Serta should do something and they will not. If u r not happy u shouldn't have to keep it and the store or Serta should make their customers happy. It is rediculous. I don't recommend any Serta memory fo mattresses and the experience I have had, I will NEVER buy another Serta.