I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I called for the warranty but no one will return my call. This bed lacks the support and gets too soft very quickly and then the backaches start. We regret purchasing this mattress and will lost so much money after only a year! We just purchased the beautyrest black collection top bed firm with pillow top. I cannot wait to have a good nights sleep. If purchasing a memory foam buy temperpedic, their beds don't sag!
Cindy LBurlington, ON
mattress is not supportive, backaches!
Pros:
User also said: Looks pretty without sheetsCons:
User also said: NO SUPPORT! gets much softer in a short time. Very hot.- Overall Support
- Surface Integrity
- Temperature Control
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (2)
Official Response
We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. If you still have your Savant, please contact us for assistance (https://www.serta.com/contact/). -Serta Mattress
Hi Sleep country warranty dept came and is allowing us an exchange through their store as they inspected the mattress and said it was sinking far to much for that model. We chose a Kingsdown pillow top mattress which we hope will give us a good nights sleep. We cancelled our temperpedic as we were allowed the exchange. thankyou for following up and I did also email Serta care Cindy