Bed sags and has body impression

The bed has developed sagging and body impression and is quite uncomfortable to sleep on. Purchased from Sears Canada on 2011 with ten year warranty and now Sears is closed. Not sure where to get assistance.

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Cons:
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Not Rated

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Fair Value
Price paid (approximate):
$750 (Full (Double)) Size

Warranty Service

User rated this bed:
Poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated