Need a special support frame system for this heavy mattress

I have since found out a particular bed support system is needed for this mattress. The salesman said it would work on any support and frame. I think this is my problem. The manufacturer told me the name of the support system this mattress needs. I ordered one at an additional cost of $250 from the company who makes these support systems. I intend to take the problem to the store where I purchased it and hopefully they will put the support system together and install it on my bed when I receive it.

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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated
Price paid (approximate):
$1,864 (King) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated