Unhappy Surprises

My husband purchased this king adjustable Martinique bed at a Home Show in our town of Rapid City. We have been sleeping on Sleep Number beds for 14 years and loving it. This was an impulse buy but I decided to go along. Since all sales are final, what choice did I have. We were never notified of the delivery until the day before it was to be delivered. The guy was coming from deliveries in nearby Wyoming and heading to Minnesota from our stop. We were out of town (10 hours by car). My husband had paid for the "White Glove Service" which meant the delivery guy would come in disassemble our sleep number bed, pack it up in the REM boxes and set up the new Martinique. Since we had less than 24 hours notice of the delivery we were unable to get someone to meet this guy and let him in to our home. Unknown to us, our security lock had malfunctioned and he could not get in to the house. So, he stacked everything in the garage and went on his way. The adjustable bases each weigh 150 pounds so we needed to ask our son and a brother to come over to help us carry them in to our bedroom. Then my husband started tout them together. Surprise number one was the metal pieces at the foot of each bed that apparently help keep the mattress in place. Therefore, it is impossible to have any kind of bedskirt on the bed. We now need to go buy a bedspread, not a comforter, that will hang down to the floor so the legs and frame base will not be visible. Surprise number two came when my husband attempted to use our existing metal headboard and found that the metal pieces of the base did not line up with any of the screw places on our headboard. Also, those metal plates are so flimsy we decided it would not be safe to use them anyway. So, now we are faced with taking the metal pieces with us as we go shopping for a new lightweight headboard that will actually fit onto this REM bed base. No wonder they make sure you know that all sales are final!! What a rip off.

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Cons:
  • Delivery Service
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