Words cannot express how grateful I am to Randy and Eddie...

Words cannot express how grateful I am to Randy and Eddie for helping my 84 year old mother and 81 year old father in their time of need. Now my mother can sleep in a real bed and no longer has to sleep in her recliner as she recovers from pneumonia! More companies should follow REM bed’s exemplary example of customer service! When I discovered that my mother, recently recovering from pneumonia, had been sleeping in her recliner for the past week after her hospital discharge, I immediately contacted my siblings and we pitched in to purchase her a REM bed. Having owned a REM bed for the last two years, I was certain that both of my parents would love it as much as my husband and I do. Upon contacting REM, the owner, Randy Maddix, actually picked up the phone. Impressive! Randy offered to send both the Paradise (medium firm) and the Martinique (medium soft) models to my parents so they could try both and make an informed decision as to which model each of them preferred. Randy stepped up and expedited the delivery due to my mother’s health situation. Awesome customer service! Eddie Karban was the delivery person. He did an excellent job going above and beyond to deliver the bed in a timely manner! He set up the beds very efficiently and quickly, explaining how the bed and the remote controls worked to my parents. When Eddie left, my parents felt confident they knew everything they needed to know about the bed. He and my father got along really well, too. \Well done, Eddie! After the REM bed is delivered, my father shared, "This bed is very comfortable. I woke up after the first night sleeping on it and my back didn't hurt! I love this bed!" He is very adverse to change, so this is amazing! Unfortunately, my mother felt that her side of the bed was too soft. My mother tried the firmer side and really liked it! Once again, I called Randy and let him know that my mother preferred the same model as my father. Randy didn’t hesitate to replace her bed. Order your REM bed today!

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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Excellent Value
Price paid (approximate):
$0 (King) Size

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Just right