Terrible, Terrible. mattress saggy

After one year of use there are significant indentations in the spot where we lay. If I want to roll to the center of the mattress, I have to roll up the hill. I don't think memory mattress means that it remembers where I laid last night. This makes it very uncomfortable. I wake up with a back ache almost every morning. Contacted the company, they replied that, the indentation it is not deep enough. The indentation must be 1 1/4" so I'm waiting for that day, which I'm sure is not far away. Until than I have to sleep on this.

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Pros:
    User also said: nothing
    Cons:
    • Back Support
    • Overall Comfort
    • Surface Integrity
    User also said: how uncomfortable it is
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Poor Pressure Relief

    Sleep Quality

    User rated this bed:
    Much worse Sleep
    Previous mattress was:
    Innerspring / Traditional

    Stays "Cool"

    User rated this bed:
    Good "Coolness"

    Value

    User rated this bed:
    Very poor Value
    Price paid (approximate):
    $1,000 (Queen) Size

    Warranty Service

    User rated this bed:
    Good Warranty Service

    Softness Level

    User rated this bed:
    Just right