Female avatar
Roberta PRochester, MI

Most costly mistake ever

When I tried the bed in the store I had never felt anything so comfortable. From the very first night and ever night I had it, I slept better than I ever have. Then I found some small holes in the top and side,,,no big deal I just thought they would come out and repair it. Which I wish that is what they would have done. But they said they would replace it, that is when my nightmare began. From the very first night I knew this exchange was nothing like the bed I had just had,, or tried in the store. There was no pressure point relief. The mattress started to sag in 5 DAYS. At the same time it developed the third person hump in the middle. So I couldn't even move over and find a spot that didn't sag,,, because I was laying on a slant,, due to the ever growing hump in the middle... The manufacture claims this was NORMAL,,, it was suppose to be reinforced support because it was a KING ! ARE YOU KIDDING ME ?... I bought a king size bed to have more sleeping room not less !! I called the store they told me that wasn't possible it was sagging or growing a hump. The Manufacture nor the store didn't understand. Nor did either of them think it was possible that it could be defective. They told me I had to give it 30 days and if I didn't like it then they would do a one time comfort exchange. That is not what I wanted, I wanted the bed I had, and NO ONE would believe me....Kluft bed sent a rep over to explain to me that the way my bed was suppose to be that way,,, when he came he was intelligent enough to see the bed WAS DEFECTIVE and ordered the retail store to replace it. Sadly the third bed was just like the second. It was never comfortable as the first one I had,, I gave it a few days and the same thing happened,,, 5 days in the bed started to sag and the hump started to grow in the middle. Of course I called the retail store and told them, this bed was defective,, I was told again it wasn't possible,, they didn't believe it was possible before either !....I was told the same thing again I had to deal with the pain of sleeping on this incredibly uncomfortable bed for 30 days and they would do a comfort exchange. There is only one problem with that,,, I bought this bed due to the craftsmanship, the organic materials and its incredible comfort,, IT WAS THE ONLY ONE IN THE STORE THAT MET ALL THAT CRITERIA. I If it happened before why wouldn't they believe me it could happen again ! They had the nerve to suggest I was trying to get out of buying such an expensive bed... I was outraged....I called the rep with Kluft and asked him to come over and take a look at this bed but he never called me back. I also told the store that I called him and they told me it was ridiculous for me to ask him to come out again... Is it ridiculous to get what I paid for?.....I really don't want another bed,,, I want the incredibly comfortable bed I foolishly let them take away thinking they would all be the same. I want Kluft to know the beds they have shipped to Art Vans obviously have something wrong with them and I am NOT TRYING TO GET OUT OF PAYING FOR THIS BED.....I DON'T WANT ANOTHER BED I WANT THE ONE I PAID FOR.. I would appreciate being treated with some dignity and respect and have the Kluft bed rep call me please..

Pros:

  • Initial Comfort
  • Initial Support

Cons:

  • Customer Service
  • Issue Resolution
  • Product Consistency

Ratings from this Sleeper

Back Support

2 / 5
PoorBack Support

Often have back aches or stiffness related to this mattress

Pressure Relief

2 / 5
PoorPressure Relief

Frequent pressure point soreness or loss of circulation


Sleep Quality

N/A
Not Rated

Stays "Cool"

N/A
Don't know"Coolness"

Don't know or not sure


Value

N/A
Not Rated

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft
Comments (7)
Official Response

We appreciate any constructive comments regarding our brand. As the manufacturer, we provide a warranty to protect your rights as a consumer and it clearly states what is covered so there are no surprises. If materials and workmanship are not up to standard we will honor the warranty without question as you well know with the replacement of your mattress. As per our phone conversation I have contacted our sales representative and the retailer to service your concerns.Unfortunately we have no control over our dealers exchange policies, but stand by our products 100%.

By Linda Menzel on May 2, 2013

Linda, thank you for your prompt response. I haven't heard from your rep in Michigan yet. It was much appreciated the quick response, from you. I believe in your products very strongly that is why I have made this contact with you. If I hadn't of had the original bed and been able to have felt the difference I certainly would have never known which is why I am so upset...I believe and am hoping that this is just a horrible cooincidence that Art Van's got two bad beds delivered to me and I truly hope we can work something out...I hope we can work something out so I can get that same quality of bed I gave back to them with the tiny holes in the ticking,,,I certainly would love to post a positive review.... I was never so happy with a bed in my life the first bed I had,,, I posted it on my Facebook to tell everyone I knew,, I never dreamed it would be replaced with something that was so different,,, I am hoping that we can work something out so I can post a positive review for my bed,, and your company,, I don't like being wrong about something as serious a purchase as I done when I bought this bed. I tried every bed Art Van's had and I chose the best they had,, and I am not going to be happy being forced to choose something inferior..

By Roberta P on May 7, 2013

in the end Art Van's kind enough to take the bed back and I tried to take down this review as I said I would, and this site does not have any options for me to do so. so if anyone gets this or has any suggestions how do get rid of this let me know.

By Roberta P on June 22, 2013

Hi Roberta! Here are the steps to update your review: 1) Log in (if you aren't already), 2) Click the "My Account" link in the upper left corner of the screen, 3) Scroll to the bottom of your Account page where you'll see your review, 4) Click the link to "Update this review"

By GoodBed Help on June 22, 2013

We also had problems with our Kluft mattress and neither the manufacture nor Bloomingdales Took any responsability on honouring the warranties.Only when we submitted a claim to the BBB,they were forced to replace the mattress. A real shame!!!!! Tomorrow,April the 19th we will be receiving the Santa Cruz model

By Anonymous on April 18, 2016

Wow, thank you for the review. I was between buying a Kluft or a Beautyrest Black. I'm certainly not purchasing a Kluft after reading your review.

By Anonymous on November 16, 2016

Agree costly mistake and starts sagging.

By Anonymous on September 5, 2017