Customer Service

There was only one year when I received poor customer service. Out of the 3-5 times I have called over 10 years for: initial questions, a replacement air cylinder, or replacement mattress cover, I received good customer service. Most recently Larry Long corrected an error in ordering a new mattress cover. There had been a delay based on expected back-ordering. He made an additional phone call and tracked down the last remaining double-sized cover in the warehouse. He had them quickly ship it to me. We followed up to make sure I received the mattress cover and it was working. He was very polite and provided great customer service!

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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Excellent Value
Price paid (approximate):
$2,300 (Full (Double)) Size

Warranty Service

User rated this bed:
Good Warranty Service

Softness Level

User rated this bed:
Just right