e-gel was wonderful for about ten months

We have had our e-gel/ cool gel tech queen size memory foam bed for 18 months now. Deeply disappointed. First 10 months were bliss. Now the mattress sags. Yes we turn it every month. For the almost $1200 that we paid for it, I am bitterly disappointed in it's lack of durability. It is now less comfortable than the $400 mattress it replaced, which we had slept in for 8 years. Bitter disappointment. The local store sent over someone to examine the mattress and then, bizarrely, told us that because we had removed the manufacturers' label, they could do nothing. This is something they should have warned us of, prior to letting us take the bed home.

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Pros:
  • Initial Comfort
Cons:
  • Overall Comfort
  • Overall Durability
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft