I bought this bed in Feb 2012 from Creative Classics in Alexandria, Virginia and was initially impressed, but now after only a little over a year it sags in the middle. I feel like I am climbing out of a hole every time I get out of bed. My back hurts and I can no longer sleep on this mattress. I am sleeping on an air mattress until I can figure out what to do. I paid $1,298.85 for this mattress and I am so disappointed. I am waiting for Creative Classics to call me back about resolving this issue. I called them on Tue, May 7 and spoke to the owner. He said someone would call me back soon. I left two messages today, Friday, May 10, but no has returned my calls. I know it doesn't seem like a long time to wait, but when you are sleeping on an air mattress it feels like an eternity.
Allison MAlexandria, VA
Backache in Alexandria
Pros:
- Initial Comfort
Cons:
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Hi Allison, we're so sorry to hear that you're having this issue with your Sanctuary and we certainly understand the need for a good night's sleep! Have you heard back from Creative Classics yet? Please keep us updated. We can contact the store as well, if need be.
I have experienced the sink hole in the middle as well on my King mattress and it is giving me back issues. I'm so disappointed. Not sure if the company will do anything?