this Carolina Mattress was purchased on 4/5/14 within 2 weeks it was lumpy and bunching in the middle, I've been on the phone with Sleepy's at least 10 times and still no resolution. I would think that a mattress that is only 2 weeks old and has obvious defects would be exchanged without a problem...but no such luck!
Cons:
- Firm Support
- Issue Resolution
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Comments (1)
Official Response
Hi Kathy -- It does sound like the issue that you're experiencing is a manufacturer's defect that would be covered under our warranty. Has Sleepy's customer service told you why they have not yet sent someone out to inspect your mattress? This is typically the first step in getting the warranty-replacement process going. If you'd like, feel free to send an email to info [at] carolinamattressguild [dot] com with detailed information on where you purchased, the contacts that you've had with Sleepy's thus far, and anything else that is relevant to your case (pictures are always helpful) and they would be able to look into the situation for you.