I purchased this mattress because i wanted a firm bed that did not sag and give me lower back aches. The first month it was fine but from then on it's only gotten worse! I sleep alone and it doesn't matter what side i sleep on I still end up in the middle where the mattress sags.I even turned it over but the same problem still persists. I'm so disappointed that I wrote a review when I generally don't review products. Don't want more people making the same mistake. The mattress was purchased from rooms to go and when i bought it was told it had 10yr warranty but when i called they told me it was only five! They also told me they would have someone over to check the mattress but it never happened, and they keep ignoring my calls and messages! When i bought it they also told me that if there was anything not to my satisfaction i could call and the mattress would be replaced or I could get credit towards another bed since it has 10YR WARRANTY! At this point i don't know what to do i cant purchase a new mattress so soon after paying almost $600 for this one and waking up to paint and not being able to sleep at night. Should have kept my old beauty rest spring matress. Too bad there isn't negative stars to rate it!
Cons:
- Center Support
- Customer Service
- Overall Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Car -- We're so sorry that you had a negative experience with your bed from Rooms to Go, but it does sound like the majority of your complaint is with the store's actions, not with the bed (as excessive impressions can be a sign of a manufacturer's defect). Unfortunately every store reacts to warranty claims differently, and we have no way of regulating how responsive they are to their customers. If your impressions are substantial and your warranty is still in tact (no staining, proper foundation and support, etc) then Rooms to Go is obligated to come and measure your impressions to see if you qualify for a new bed. If they have truly been ignoring your calls and complaints, the best thing to do would be to take it up with the Better Business Bureau. Again, we're so sorry that your bed has not been all that you expected it to be and we hope that RTG remedies your situation soon.