Do not buy the Caress Mattress from Rooms to Go. We made that mistake about 2 months ago and still have not received the mattress. They've tried to deliver the wrong mattress (embrace, which is $400 less) twice and the other time they delivered a torn mattress. After hours on the phone with customer service, nothing has been done to fix the situation. I just want to save anyone else the huge headache! I did notify Carolina Mattress Guild of Rooms to Go's issues and how it reflects poorly on them but it appears like they are unable to get their resailers to act fairly either.
Jonathan MSan Antonio, TX
Do Not Buy Caress!
Pros:
User also said: Felt good in storeCons:
User also said: Never get the right mattress- Issue Resolution
- Retailer Service
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
Official Response
Hi Jonathan, we hope everything worked out for you. We have a great relationship with our retailers, but unfortunately sometimes situations are out of our hands and fall through the cracks. If you'd like to speak with us again about regarding your experience, I invite you to contact our customer service team (336-476-1333). Other than that, we hope that you finally received your Caress and that you're loving it!