I hate this mattress with a passion. I wake up with horrible back and neck pains. I bought a Carolina Radiant Firm mattress and boxspring in June and only after a few months it sagged. The bed inspector came to measure it and the results came back at 1 3/8". Sleepy's would not exchange or refund my money because they claim that the bed is still within standards as the sag is not than 1.5" or more. I believe the report was rigged. The customer service at Sleepy's is dishonest and they do not stand by their warranties. They sell sub-standard products and they just take your money and leave you hanging dry. I would not recommend this bed to my worst enemy. NEVER buy this mattress or deal with Sleepy's again..!!! Both Carolina and Sleepy's are the worst companies in the world and should not be in business.
E QDanbury, CT
Worst bed and company the world: Carolina Bed and Sleepys
Cons:
- Customer Service
- Overall Durability
- Pressure Relief
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi E.Q. -- We're sorry to hear about your negative experiences, but you're saying a lot of very harsh, overarching statements based on a negative experience with Sleepy's customer service. Sagging in that manner is not typical of our beds, and should your bed sag to the point of qualifying for a warranty claim (the terms of which are spelled out very specifically in the warranty which came with your bed and can also be found online), it is Sleepy's responsibility to act on your claim and file a replacement for you.