Serta iComfort Hybrid Applause II Firm
Mattress Ratings & Reviews

83/100

Very Good

Based on 182 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

Shop this Bed

on serta.com

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182 total ratings, 5 with reviews

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JeffDornsife, PA

Review left on Jan 12, 2020

Little sleep in the Valley of Applause II

After two years, I now have a crater in the middle of the mattress that sucks in my body, resulting in backache and a poor night's sleep. I will review the warranty today--very disappointing purchase.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 2 years

Condition: Like new

55 - 64 years old

Male

Stomach Sleeper

200-250 lbs

Prefers Medium Feel

Plus Size, Sleep Apnea

See full review

ElizabethMilwaukee, WI

Review left on Nov 3, 2018

Second mattress; same poor quality

Purchased an Applause II Firm queen and within 2 months the mattress was sagging and mushy. I turned it around and tried it and it still sagged anywhere in between the edges. Serta rep came to my home to check sag and indeed it was over what the expected sag for a mattress of this age. It was swapped out for an identical model and it began to sag just like the original one. Now looking to see if there is any warranty left on this mattress. I wake up during the night with an aching back, knees, hips, and shoulders. Just not right for the amount of money and age of the mattress.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 2 years

Condition: Moderately worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Neck Pain

See full review+ 1 comment

SandraCedar Bluff, VA

Review left on Jul 3, 2018

Seemed good at first

After 2 years I’m waking w back pain. I just spent a week at a relatives house & had no back pain. My husband also finds it uncomfortable.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 2 years

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Hip Pain

See full review

VictorGrand Island, NY

Review left on Apr 7, 2018

The worst mattress, the worst customer service!

This has been the most expensive and the absolute worst mattress we have ever had to sleep on. This has also been the absolute worst customer service experience, from both Raymour and Flanigan, and Serta. When we lay on the mattress we sink into it about 10 inches, we have to grab onto the side of the mattress to climb out of it! This does not support our backs we wake up every day in agony, we have stopped sleeping on this bed actually. What a horrible waste of money. Raymour & Flanagan will do nothing to help, I keep calling, setting up appointments for someone to come out, they never have anything available for at least three weeks, and when someone finally does come out he takes a ruler and nothing will be done if the indents are not more than 5 inches deep not sitting on the mattress or laying on it. There are no indentations until you lay down on it! And then you are sunk in the pit of horror and can barely get out. Neither R&F will do anything, nor will Serta. DO NOT BUY THIS JUNK unless you want terrible back pain and terrible customer service.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 3-6 months

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Allergies

See full review

JamesSmithtown, NY

Review left on Jan 29, 2018

SAGS and leaves body impression in short time

We bought this mattress set thru Sam's Club and had it delivered the end of June. Initially it was fine. I did notice in a few months sagging and since there is no way to turn it over tried to reverse the top to bottom part. I will state for the record, this is a second home and as such the bed is not used daily. I am 115 lbs and my husband is 250 lbs. The indent is on both sides. It has a guarantee of 10 years and it can't keep its shape less than 6 months. I feel like I am in a hole and it makes it hard to turn over. If you want a product that does not stand up, it is for you. I paid $1700 and have now contacted Sam's Club to return it and refund my money. Let's see what happens. If Serta doesn't stand behind this, I am hopeful that Sam's Club will.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 3-6 months

Condition: Moderately worn

Over 65 years old

Male

Side Sleeper

100-150 lbs

Prefers Harder Feel

Arthritis, Back Pain

See full review

Peru, IL

Review left on Sep 1, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

3/ 5

Sleep Quality

N/A

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 8 years

Condition: Moderately worn

Over 65 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

KayDarien, GA

Review left on Aug 8, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

2/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 9 years

Condition: Moderately worn

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Hip Pain, Neck Pain, Sleeping Hot

Carlisle, PA

Review left on May 18, 2025

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

3/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 9 years

Condition: Moderately worn

Over 65 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

Acid Reflux, Back Pain, Hip Pain, Neck Pain

LelandSkiatook, OK

Review left on Apr 21, 2025

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 7 years

Condition: Moderately worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

Acid Reflux, Arthritis, Back Pain, Hip Pain

Germantown, TN

Review left on Apr 7, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

2/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 8 years

Condition: Slightly worn

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Back Pain

2 3 4 5

...

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Serta iComfort Hybrid Applause II Firm
Mattress Ratings & Reviews

Little sleep in the Valley of Applause II

Second mattress; same poor quality

Seemed good at first

The worst mattress, the worst customer service!

SAGS and leaves body impression in short time

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort Hybrid Applause II Firm Mattress Ratings & Reviews

Little sleep in the Valley of Applause II

Second mattress; same poor quality

Seemed good at first

The worst mattress, the worst customer service!

SAGS and leaves body impression in short time

Serta iComfort Hybrid Applause II Firm
Mattress Ratings & Reviews