I have had my mattress for three months and I love it. I wanted to wait a little before reviewing. Which was a good idea. When I got the mattress, it was ok. I though a little hard for my taste but just right for my husband. We ordered the Flagship Luxury Firm because my husband has some back issues. Now that a few months have passed, I really love it. I do think it softened up a bit or I got use to it. But it is a very comfortable mattress. I was a bit nervous to order a mattress without sitting on it but it turned out to be a great decision.
This review is for Saatva Classic 14.5" Luxury Firm
The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for us. Unfortunately the body depressions grew rapidly and became uncomfortable. We come in at 195 and 135 lbs. so no mitigating circumstances. Now my wife (the 135 lb.) complains of discomfort in the "gully". Even not so heavy areas as knees generate a good depression area. I submitted a review on the Saatva website but it was intercepted and not published. So here I am to advise the other side to all the great initial reviews.
This review is for Saatva Classic 14.5" Luxury Firm
Owned for: More than 3 months
Condition: Completely worn
Over 65 years old
Male
Side Sleeper
150-200 lbs
Prefers Harder Feel
Official Response
We are truly sorry to hear that you have noticed a depression in your Saatva mattress. We offer a 15-year warranty and a "Fairness Replacement Option" in case your bed is deemed defective. Please contact us as soon as possible at 1-877-672-2882 and we will take care of the issue.
I found my new source for bedding.
I`m a designer here in NY.
I`m always on the look out for the best quality for the VERY best price to pass onto my customers.
I found that at Saatva.
I called 10 days before I was planning on moving my customers into their new home.
I asked for March 1st for delivery.No problem, in fact they got it there a day earlier right after the closing!
They ever gave me a time window of which they met!!!!! Bravo
I purchased 8 Luxury Firm mattress and box spring sets .
I stayed at the house the first week and experienced the comfort myself and loved it!
Thanks go out to the entire team at Saatva for making this part of my job so easy!I will be returning!
This review is for Saatva Classic 14.5" Luxury Firm
We bought this bed directly from the manufacturer, Saatva. Was a bit wary of buying a bed sight unseen, but my worries were "put to bed" once we slept our first night on the mattress. Each morning we are just amazed to realize that our 50 plus year- old bodies don't hurt like they used to.
We would like to buy Saatva mattresses for our guest room, but have made it our policy to not have too comfortable of accomodations for guests...lol! In all seriousness, our Saatva mattress is the best we've had in our almost 60 years of life and would recommend it to anyone.
This review is for Saatva Classic 14.5" Luxury Firm
When we originally ordered the Saatva mattress we requested expedited shipping and were told that it normally takes between 14 -21 days for delivery as we are in one of Saatva's extended delivery zones. We thank you for your efforts to get our mattress to us in 8 days; we know that it just didn't happen, you made it happen and we are most appreciative. The delivery company was prompt, courteous and professional. we are sleeping on your Saatva Flagship Luxury Firm King and we want to thank you for your quidance and caring in choosing the perfect mattress for us based on our needs. It is perfect; not too firm or soft, just perfect for the both of us. From the quality of construction, fit and finish, comfort and support, our sleeping experience with our Saatva mattress is outstanding. You really have your process in place to "WOW" your customers and I applaud you for your commitment to your customers. You can tell the guy at Mattress Underground that his passion for mattresses is well intentioned but if he has never slept or even seen a Saatva mattress, he should treat himself to a great experience and then write a review. saatva has really set the standard for all of the competition to follow. Thank you for your caring, kindness, professionalism and providing a true American luxurey mattress that we are very proud to own. we wish Saatva great success and we will be "spreading the word" to tell all of our family and friends about our Saatva experience.
Respectfully,
Helen and Marty Siegal
Ponte Vedra Beach, Florida
This review is for Saatva Classic 14.5" Luxury Firm
Our New Saatva Luxury Firm arrived about a month ago. We had been sleeping on a 10 year old Simmons 4x firm which suited us well for many years but more recently found it feeling too stiff for middle age. Time for a little plushness as we disagree with the firm mattresses equating to better nights of sleeping and I am a man north of 340 lbs! We shopped for awhile and settled on a Simmons World Class Recharge, feeling that Simmons had served us well in the past. First thing in the morning I called the company and asked to have it removed.
It took a week to get it out of there and I was I sore. We pumped up the air bag and started shopping again and that is how I found Saatva. I read hundreds of reviews and talked to customer service and chatted over and over. I finally I coughed up a credit card and that was the end of it. In about 17 days it arrived. I slept like the dead the first night and then it took a few more nights to get adjusted to it but I have a sleep disorder so it is tough for me. After a week or so I found it to settle in for me. It's hard to describe it's comfort it is like a soft marshmallow on top but you don't sink in too far like a memory foam, it has a firmness below the cushion layer to hold you up well and it is way better than any pillow top I have tried. It is very cozy as it snuggles up to you. Whatever position you use, it seems to be friendly. I have no numbness or tingling any longer as with the old bed and It doesn't aggravate my bad shoulder while laying on my side. It is something to look forward to getting into. I enjoy it very much and feel it appears well made as in the spirit of yesteryear when mattresses were solid, heavy and lasted for many years. I look forward to many years of comfort ahead. I feel confident that Saatva will stand behind this product for me as I have no reason to doubt their integrity.
They have been most accommodating throughout this whole process and have had no problems with going the extra mile to see to it that we were satisfied. Thank you Ed Brians of Saatva I hope everyone's experience with Saatva is as pleasant as ours!
This review is for Saatva Classic 14.5" Luxury Firm
this mattress is simply the best. Getting into bed that first night was heaven. The only thing better than that was waking up the next morning. I would encourage everyone to lay on your back the next time you get into bed. If you feel a space between the curve of your back and the mattress get on the phone and order a Saatva.
I have a hip replacement. Everyone with a joint replacement knows how much it hurts to lay on the side of your replacement. This mattress has just the right amount of give so that you have complete freedom to sleep on any side you like. Also, I must mention how professionally the delivery was handled. The traffic in NYC a few days before christmas is insane. I was given a four hour window for my delivery. I received a phone call 3 1/2 hours into my given time to tell me they were running a 1/2 hour late. I have never received a courtesy call on a late delivery. The delivery men came exactly when I was told they would arrive. The en were wonderful, polity and put everything back in it's place after they placed the mattress on my bed.
There are no cons to this purchase! It's simply a perfect company that sells a perfect product.
This review is for Saatva Classic 14.5" Luxury Firm
I have a real problem with my new mattress. My 80 lb greyhound loves it and we can’t keep him from jumping up on the bed in the middle of the night. Every night he jumps up, we make him get down....he waits until he knows we are asleep....then he jumps back up and steals the covers and tries to push us off the bed. With our old bed, he would just accept that he couldn’t sleep in the bed, but he LOVES the new Saatva so much it is impossible to keep him off of it. We have had our new bed for almost 3 weeks and we absolutely love it! My in-laws bought one just last week because our raves! My cousin is going to buy one soon and 2 of my friends plan to in the near future as well. We need Saatva to make dog beds, so Mugsy can have his own!
This review is for Saatva Classic 14.5" Luxury Firm
I live in Austin and was surprised I had never heard about Saatva before. I read all the reviews, liked what I saw and decided to take the plunge. Heck I had bought so many other things online, why not a bed? It was delivered yesterday (10/30), so we've only slept on it one night. But we had some big storms roll through here last night and we slept right through them, so if that is any indication, we should be in for many more comfortable nights ahead. So far the whole experience has been outstanding.
This review is for Saatva Classic 14.5" Luxury Firm
Service Issues Initially Followed by Great Service
I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as if 100 hands are supporting every inch of my body. I sleep incredibly well and deeply and wake up without knots or kinks. We have had it less than 2 wks, but it feels as if my neck and back pain are resolving and that was the main reason we bought this. I will continue to recommend this company and its product.
This review is for Saatva Classic 14.5" Luxury Firm