Octaspring 5500
Mattress Ratings & Reviews

84/100

Very Good

Based on 10 real owner experiences with this mattress.

We’re still working on collecting customer reviews for this product, but don’t yet have enough to provide a summary of customer feedback. In the meantime, we recommend looking at reviews for all Octaspring products.

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10 total ratings, 4 with reviews

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PaulVancouver, BC

Review left on Feb 27, 2015

Feels just like camping!

Soft top pad and a hard and bumpy surface underneath. The top foam is soft and you can feel each foam coil in the next layer... this bed is the worst bed I've ever slept in. I'm sleeping on the couch tonight!

This review is for Octaspring 5500

Male

Stomach Sleeper

Prefers Somewhat Harder Feel

See full review+ 1 comment

Bill

Review left on Sep 16, 2014

Nice bed- no heat

I was on a temper classic for 8 years- tiried of sweating- so seen dormeo's infomercial and took a chance. Love the bed- no sweating - comfortable for my partner and myself.

This review is for Octaspring 5500

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder Feel

See full review

Stacey REscondido, CA

Review left on Jan 6, 2014

WORST customer service ever

Let me say first that I would never jump straight to a scathing review without first trying to work things out with the company. However, I have tried over the course of months to resolve issues to no avail, so I think it is important that people know what they're getting into when dealing with this company. I have never experienced such terrible service in my whole life!!! I've had two crazy incidences with this company - one that took months to resolve and another that is still in progress. 1) Getting the mattress. My mattress was delivered (or en route to be delivered) to the wrong address about 3 or 4 times over the course of months. Every time I discovered that it was headed or had arrived at yet another incorrect location, I went around and around being passed from customer service, to corporate office, to supervisors, to the delivery company, and to the someone the delivery company subcontracted with. RIDICULOUS. Eventually, the mattress got to me, but in the meantime, my husband and I had to sleep on our couch because, thinking we had a mattress on the way, we got rid of ours. A customer service supervisor did extend our risk-free trial period, and he gave us two free pillows - but this was only after months of aggravation AND me prompting him to provide me with SOME sort of compensation for my troubles. 2) Monthly payments. Like most people investing in this product, I agreed to small monthly payments over a certain period of time. These payments were to be billed to my credit card automatically - set it and forget it, right? Not when you deal with this company! I received a voicemail a couple of months ago telling me I owed the entire amount due to my payments not being fulfilled. Unbeknownst to me since I was under the impression that all was being taken care of automatically, they did not receive my last couple of payments. I would gladly have resolved this quickly had I known, but apparently, they tried to reach me by email and did not receive a response. Meanwhile, they clearly have other ways of contacting me (since I received their voicemail quite easily). Also, something must have gone wrong on their end since all of my other automatic credit card payments were going through without a hitch. So, once again, I battled with customer service, who said it was fine, I just needed to send a check for $1000+ immediately to resolve this issue. I refused to do this since the lapsed payment was not my fault. Customer service spoke with her supervisor, and I thought the issue was resolved. However, a month and a half or so later, i received a letter from their billing department saying that my account would go to collections if I did not pay the full amount. Of course, I called customer service again, and the lady tried to convince me that since my payments were going through as scheduled, that letter was just saying I "had the option to pay in full." Clearly, that's not what this warning letter said. So, I spoke with her supervisor who assured me that all was well and that I would just continue to receive monthly warning letters about collections because it is "company policy" and that I should just ignore those letters. WHAT?! It's company policy to send letters to paying customers every month warning that their account is going to collections?!?!?! The supervisor eventually conceded to put a stop to those letters, which worked for one month. Guess what I got this month though: another letter thanking me for my continued payments but saying that I owe the whole amount in full! So I called again and spoke to a manager of customer service. He promised to "look into it," and when I asked how I would know if the issue has been resolved, he said I'd know if I get another letter. Really? No offer of a courtesy call? No offer of any type of compensation for my troubles or even an apology? WOW. I guess I'll just have to wait until next month to find out if I will be arguing with the company yet again.

This review is for Octaspring 5500

Owned for: More than 3 months

Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

See full review+ 4 comments

Cecily GFountain Valley, CA

Review left on Aug 15, 2013

BUYER BEWARE!!!

Dormeo does not stand behind its product, and they don't care about their customers. My husband and I purchased an Octaspring in April of 2013. Just after the 90-day warranty ran out, my husband and I started waking up with backaches. Thanks, Murphy's Law! We went back to Sit 'n Sleep, where we purchased it and they told us we needed to schedule a mattress inspection. We did. When the inspector - from a third-party company - came out, even HE was surprised at the visible wear in a 3.5-month-old mattress. He suggested we turn the mattress, head-to-foot. I informed him that we had just a week prior. He said he'd never seen wear this significant. Please note that I weigh 150 pounds, and my husband weighs 170, so we aren't large people. We had a Tempur-Pedic for 13 years before it wore out, and it never showed any visual signs of wear. One business day after the mattress inspection, I called Sit 'n Sleep for a determination. I was told that Dormeo had denied our request for replacement. This is not good. My husband and I are not getting decent sleep, and we are owners of a very successful, if not stressful, business. Good sleep is essential to us! So, I had to go buy a new mattress, which will be delivered today, August 15, 2013. It is a traditional spring mattress; you know, proven technology. Meanwhile, I'm still paying off the Octaspring (I had to finance it because our mattress, fridge, garage door and garbage disposal all went out at the same time our main line backed up in April - happy birthday to me!). I plan to sue. I've never sued anyone, but I am angry!!! I will post photos soon and link them in a reply to this posting (if applicable) so you can all see for yourselves. Also, you may see similar postings from me on other websites. I want to get the word out about how terrible Dormeo treats its customers. Good luck on the mattress search, just don't get sucked into this "innovative technology."

This review is for Octaspring 5500

Owned for: More than 3 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder Feel

Official Response

Hi, Olivia Rodriguez from Dormeo Octaspring headquarters again :) I want to ensure everyone that we as a company take all complaints and inquires very seriously. We try our utmost to resolve any issues we learn about. We also like to be very informative about our products to ensure we match the right one to our customers' needs. If ever in doubt or you have any questions, I can be reached directly at (855) 436-7636, attention Oliva Rodriguez I would be more than happy to help with any issues, concerns, or questions.

See full review+ 11 comments

PJMarion, IA

Review left on Sep 14, 2026

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Octaspring 5500

Owned for: 10 years

Condition: Moderately worn

Over 65 years old

Female

Back Sleeper

150-200 lbs

Prefers Somewhat Harder Feel

Acid Reflux, Airborne Allergies, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Sleep Apnea, Wool Allergy

ErinHamilton, ON

Review left on Aug 27, 2022

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Octaspring 5500

Owned for: 10 years

Condition: Like new

25 - 34 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Somewhat Harder Feel

Back Pain (lower / middle), Back Pain (upper / neck), Restless Leg

Review left on Dec 20, 2020

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

1/ 5

Sleep Quality

3/ 5

Stays "Cool"

1/ 5

Value

N/A

Warranty Service

N/A

This review is for Octaspring 5500

Owned for: 6 years

Condition: Completely worn

35 - 44 years old

Female

Stomach Sleeper

200-250 lbs

Prefers Somewhat Harder Feel

Acid Reflux, Arthritis, Back Pain (lower / middle), Fibromyalgia, Hip Pain, Plus Size, Restless Leg, Scoliosis, Sleep Apnea, Sleeping Hot

AEtobicoke, ON

Review left on Feb 3, 2019

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Octaspring 5500

Owned for: 7 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

250-300 lbs

Prefers Medium Feel

Back Pain (lower / middle), Plus Size, Sleeping Hot

DaveTrenton, ON

Review left on Jul 8, 2018

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

1/ 5

Sleep Quality

2/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Octaspring 5500

Owned for: 3 years

Condition: Like new

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder Feel

Back Pain (upper / neck)

Michael CDallas, TX

Review left on Aug 11, 2014

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

Softness Level

Too HardPerfectToo Soft

This review is for Octaspring 5500

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Softer Feel

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Octaspring 5500
Mattress Ratings & Reviews

Feels just like camping!

Nice bed- no heat

WORST customer service ever

BUYER BEWARE!!!

Official Response

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Octaspring 5500 Mattress Ratings & Reviews

Feels just like camping!

Nice bed- no heat

WORST customer service ever

BUYER BEWARE!!!

Official Response

Octaspring 5500
Mattress Ratings & Reviews