DreamCloud (2017-2019)
Mattress Ratings & Reviews

82/100

Very Good

Based on 98 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

Shop this Bed

on dreamcloudsleep.com

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98 total ratings, 12 with reviews

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CaineFlint, MI

Review left on Aug 15, 2022

Worse investment

Decided to get a king size bed for the first time. I'm 350 pounds and my wife is 120 pounds. Every since we've got this I've had the worse upper back and neck pain and she has has back pain. It feels like the middle is raised up and no support on the edges. I can't explain it but I've had tingling in my arms and my neck has been extremely sore. I'm about to switch and it's only been a week.

This review is for DreamCloud (2017-2019)

Owned for: Less than a year

Condition: Like new

35 - 44 years old

Male

Side Sleeper

> 300 lbs

Prefers Medium Feel

Acid Reflux, Plus Size, Sleep Apnea

Official Response

We are so sorry to hear your mattress is not working for you. We are happy to take a look into this further for you! Please reach out to our customer support team at your earliest convenience so we can get you taken care of!

See full review+ 1 comment

LarryRoslindale, MA

Review left on May 29, 2020

Comfortable but sides tend to collapse or sag on sides

I purchased the luxe queen sized bed and ordered the adjustable frame, when it was delivered I realized they sent both the regular frame and the metal adjustable frame, I contacted customer support which said they would email me a return label, after not receiving the label I emailed customer support person requested it again and they finally sent the return label, I hadn't even opened the box and since it weighed 130 lbs I needed help getting it to my porch to be picked up. I had surgery and was recovering soon afterwards the stay at home order was given for the corona virus pandemic, I called customer support regarding shipping information as weight and contact number required by fedex each time I called weighted 30 minutes or more before abandoning the call, when I finally got through they said they could not accept return shipment because it was past the 50 day frail period, I tried to explain the frame was in the box unopened and due to delays with customer service and corona virus issues I expected them to treat me as a satisfied customer I was wrong they defused to accept the return of the frame, very poor customer service and ordering system that never questioned a purchase of two separate bed frames for the single mattress...I will not purchase a second kind size mattress as planned...mattress was mediocre but original delivery was left at the end of driveway and each box weighed over 100lbs they had listed my cell incorrectly so no notification...

This review is for DreamCloud (2017-2019)

Owned for: 3-6 months

Condition: Like new

Over 65 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

See full review

CarolFalls Church, VA

Review left on Sep 9, 2019

Dreamcloud Talks Tufted Mattress But Sends Lumpy Quilted Top

This is a 100-pound mattress when it arrives at your door. But it's not what is described on the site. Dreamcloud has had enough time to change their manufacturing processes, but they can't seem to find time to make a five-minute text update to their site?! It's NOT a hand-tufted mattress. It is a lumpy quilted top. It sags in the middle and is much worse than my year-old all-foam Tuft and Needle. I know mattresses are a personal preference. If you like plusher mattresses and you are a lighter person, you might like this mattress. But you aren't getting what has been described! And you won't have an easy time reaching customer service about it, either. Still waiting on responses from them five days later. Finally, I'd like to see the "science" that all these mattress companies are touting that it takes your own body 30 days to adjust to a new mattress. I don't need 30 days before I sleep well on a hotel mattress! What they mean is that their own product needs 30 days to break in. So stop treating me like I don't know that difference. But sadly this mattress "broke in" overnight. It was supportive the first night and saggy the next. Not impressed and can't recommend it, nor the company behind it.

This review is for DreamCloud (2017-2019)

Owned for: Less than a year

Condition: Like new

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium Feel

Allergies, Plus Size, Sleeping Hot

See full review

HilarySaint Petersburg, FL

Review left on Mar 20, 2019

Anything but a dream...

BUYER BEWARE: This is officially the worst company I have EVER purchased anything from and their product is manufactured in China and mediocre at best. The edge support on this mattress is non-existent - when you sit on the side of this bed, you practically fall off. I purchased a mattress, bed frame/headboard for $1900 on 1/26/19 and by 3/6/19 they never delivered all of the parts I needed to set up the bed. I slept on a mattress ON THE FLOOR for two months. I STILL haven't received a refund (as of today 3/20/19), which I am fighting for every day. I have returned, donated and disposed of everything - following all of their instructions (their return process is a nightmare). Please do not do business with this company - they are non-responsive and customer service is full of "yes" people who make promises and don't follow through.

This review is for DreamCloud (2017-2019)

Condition: Like new

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

GailCobden, IL

Review left on Mar 1, 2019

Luxurious and comfortable~

The DreamCloud met our expectations--it is very new-we've only slept on it about 10 days. The gas-off odor is still prevalent but not like the first few days. It apparently does take a bit to wear off. We tried a friend's before ordering--even with their guarantee, we were reluctant to order a mattress online. Extremely comfortable and I know I am not tossing and turning in bed as I used to. One big caveat--we ordered the DreamCloud mattress protector, and did not like the way it affected the mattress comfort. It was extremely thick and bulky and changed the feel of the mattress. Alas, we found it was not returnable! At $109, was a fairly good investment that did not work out.

This review is for DreamCloud (2017-2019)

Owned for: Less than a year

Condition: Like new

Over 65 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Neck Pain

See full review

Rene'Saint Petersburg, FL

Review left on Jan 3, 2019

Exceeded expectations

Thought I would get a pillow top hotel mattress after a few months of living with one but after much research bought the Dream Cloud. Was skeptical the first few weeks but got some of the best sleep I've ever had and the mattress always feels like new. So glad this is the one I decided on.

This review is for DreamCloud (2017-2019)

Owned for: 6-12 months

Condition: Like new

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Arthritis, Sleeping Hot

See full review

TimCumming, GA

Review left on Dec 20, 2018

DreamCloud

Overall, I would agree with most reviewers that this bed is very good and deserves the excellent reviews it generally gets. In terms of firmness, I find that the DreamCloud has excellent all-around performance, though I feel it is slightly on the softer side even though many reviews say that it's on the firmer side (I'm 6' and about 200 lbs.). It's really comfortable, especially for back sleepers. It does a great job of cushioning support but without that hammock sensation. You do stay on top of the bed but it yields enough for side-sleepers. The Euro-top does not sink in like many pillow-tops, but does support you while also allowing pressure relief. Some reviewers have complained about the tufting and stated it was distracting. I don't find that at all. I like the tufts. They're the little "dream clouds" the bed is named after and they are supportive, pressure relieving, and comfortable all at the same time. I don't notice them in any way when I'm sleeping, but when I'm laying in bed reading, they feel very nice. For the negatives, the biggest one is the side support. I'm used to traditional coil mattresses and the DreamCloud lacks the rigid sides found on those types of mattresses. (I've never had an all-foam mattress, but I gather that they have almost no side support so maybe that is why the DreamCloud often gets average reviews for side support, rather than negative ones.) My biggest problem is that when we opened the bed (BTW the king size is really big and REALLY heavy) the sides never became fully vertical. They had, and still have, a slight bow to them. The same can be said for the horizontal profile. When the mattress is in the bed frame, a curve is clearly visible from header to footer. This definitely bothers me, though I'm not sure if it affects the performance of the mattress in any way.

This review is for DreamCloud (2017-2019)

Owned for: 3-6 months

Condition: Like new

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

See full review

AprilTampa, FL

Review left on Oct 21, 2018

Worth Every. Single. Penny.

This has to be the best mattress I have ever slept on! I do love a soft bed but this was both soft and firm... it’s crazy because I am super picky on what I sleep on. Honestly, hands down, I would recommend this mattress to everyone!

This review is for DreamCloud (2017-2019)

Owned for: 1-3 months

Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Sleeping Hot

See full review

LauraDenver, CO

Review left on Aug 28, 2018

Neck and shoulder pain gone

Dreamcloud is truly a dream. It's just the right balance of support, plushness, and cooling comfort. I finally made the plunge to invest in a luxury mattress, and this is so worth the price. After one night of sleeping I woke up without the typical neck and shoulder pain I deal with. This bed will work for any sleep position! Highly recommend!

This review is for DreamCloud (2017-2019)

Owned for: Less than a year

Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Restricted Mobility, Fibromyalgia, Hip Pain, Neck Pain, Osteoporosis, Plus Size, Restless Leg, Scoliosis, Sleep Apnea, Sleeping Hot, Spinal Stenosis, Spondylolisthesis

See full review

RobDanville, CA

Review left on Jul 26, 2018

My Dream Cloud mattress is... dreamy

Outstanding mattress that was everything we hoped for... and more. Truly a delightful experience sleeping on my Dream Cloud

This review is for DreamCloud (2017-2019)

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Male

Back Sleeper

200-250 lbs

Prefers Medium Feel

See full review

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DreamCloud (2017-2019)
Mattress Ratings & Reviews

Worse investment

Official Response

Comfortable but sides tend to collapse or sag on sides

Dreamcloud Talks Tufted Mattress But Sends Lumpy Quilted Top

Anything but a dream...

Luxurious and comfortable~

Exceeded expectations

DreamCloud

Worth Every. Single. Penny.

Neck and shoulder pain gone

My Dream Cloud mattress is... dreamy

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

DreamCloud (2017-2019) Mattress Ratings & Reviews

Worse investment

Official Response

Comfortable but sides tend to collapse or sag on sides

Dreamcloud Talks Tufted Mattress But Sends Lumpy Quilted Top

Anything but a dream...

Luxurious and comfortable~

Exceeded expectations

DreamCloud

Worth Every. Single. Penny.

Neck and shoulder pain gone

My Dream Cloud mattress is... dreamy

DreamCloud (2017-2019)
Mattress Ratings & Reviews