I never write reviews, but this was worth sharing. The bed was so comfortable the first night, but within 3-4 months I noticed that my side was sagging. I tend to sleep in the same spot on my side, but I am 120 pounds, so that is likely not the issue. We spin the mattress often since my husband moves around alot and his side has held up much better. we are at almost two years, and at this point if I lay in the middle it feels like I am so much higher up, it is very strange. A friend told me I could actually call for a replacement, but we no longer live in New York. I am so dissapointed, because the first few weeks were great!
This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush
Amazing bed. I always get a great night's sleep and I miss it when I'm away from home. We moved it from the US to London we love it so much. I would definitely buy another one.
This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush
I also posted this comment under another review but I thought I would post on the main review page so others will see it. I love this mattress! I sent back my new Tempurpedic Cloud mattress after the 30 day comfort guarantee period. What a horrible 30 days that was! I hated that stinky, hard mattress. I would never purchase another memory foam. I can't tell you here how much that mattress stinks! I also don't like the "fall into the hole" feel where there is no give or bounce. Once you sink into the memory foam, you hit this really hard plateau and my husband and I both had aches where we had never had them before! This latex mattress provides just the right balance between memory foam on the surface and a bouncier feel. It has great firm-ish support and has given me relief from sciatic pain (I've had degenerative disks since my early 20's). I guess there is a right mattress for everyone but I think this is a great middle road between coils and memory foam - plus is it was way cheaper than the Tempur. Now, I can't speak to its longevity yet but I love, love, love, it. I hope it lasts forever!
This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush
Official Response
Thank you so much for posting your review as it's own piece! We love to hear stories about great experiences like yours and we're so happy that you're pleased with your Caress! Welcome to the CMG family!
No Durability: Carolina Mattress Guild Caress King Mattress
The mattress delivered to our home never really measured up to the comfort of the one we "tested" in Rooms To Go. From Day #1 (3yrs ago) it was much firmer than the store model. Soon there after the both my wife's and my side of the bed started to sag. We lived with this for the past 2 yrs. I didn't really realize how much this mattress was causing my body soreness until I slept on our old queen in the spare bedroom. We are not heavy people (130 and 175lbs). Heading out to buy a new mattress and it WON'T BE from Carolina Mattress Guild.
This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush
Official Response
Hi Doug,
We're so sorry to hear about your experience! We take notices like this very seriously and want to work with you to resolve your problem the best we can. Your situation is *not* typical in the least -- have you contacted Rooms to Go about your problem? If you only purchased your Caress three years go, you should still be covered by the manufacturer's warranty. If you call them and let them know what's going on, Rooms to Go is able to send a representative out to check out the mattress and, if it qualifies as a defect, they will replace it at no cost to you.
Please let us know what we can do for you. We're here to help make things right!
Hilary Dentler
Marketing and Sales Support
I purchased my carress matress at RTG 3 weeks ago. Unfortunately, they did not have this particular model in store so I was very nervous when I purchased this. The person helping me did not know a lot about the mattress and was feeding me a line so I went home and researched. I was afraid of all the negative feedback I was reading but decided to give it a try. I'm hoping it does soften up a little but over all it's comfortable. I like the more plush fall into a cloud feel but my back can't take it. I would reccomend this mattress and hoping to break it in a little more to get it just right! I've had many problems with mattresses sagging (3 to be exact over the last 6 yrs) so I'm really hoping this one doesn't. I wish there were more reviews available for people who have owned theirs for a while so I can see how much it will settle and so forth. Overall, I'm hoping this was a great purchase!!
This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush
Female
Side Sleeper
Official Response
Hi Tara,
We're so happy to hear that you're positive about the purchase of your Caress! Hopefully it turns out to be a great one for you. We completely understand your guarded optimism, it must be hard to put your trust in a bedding company after the experiences that you've had. Remember, if your bed does start to sag or display any sort of manufacturer's defect that you're uncomfortable with, go back to Rooms to Go. They will send a representative out to look at your mattress and if it is a true defect, they will take care of replacing it for you at no cost to you. We don't think you'll have that problem, though! Enjoy your new mattress!
Hilary Dentler
Marketing and Sales Support
