Stearns & Foster Hotel
Mattress Ratings & Reviews

84/100

Very Good

Based on 159 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

10 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

10 Years

Shop this Brand

on stearnsandfoster.com

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Take the

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Write a review of this product

FILTER

159 total ratings, 3 with reviews

Sort by:

Henry CBaton Rouge, LA

Review left on Aug 27, 2011

Macy's Hotel Brand bed

Macy's as well as the Hotel brand from Stearns & Foster leave much to be desired. Probelms from the start and horrible comfort and terrible service. Felt NOTHING like the display model and there were loose threads between quilts since we received it. Replacement model had the same problem and Macy's wanted to charge a restocking fee even though it was a defective product. We're done with both Macy's and S & F!!!

This review is for Stearns & Foster Hotel

Male

Side Sleeper

150-200 lbs

See full review

Joe TWaxhaw, NC

Review left on Jun 17, 2011

do not buy

6k mattress, paid half off, still expensive, sucks, in two months such sinkage if you roll to other side of mattress you must roll up hill, they replaced once now for second time say it is normal wear and tear? really in two months, we were told when we bought guarenteed 10 years against such issues, what they do not tell you is it has to sink over 1.5 inches, even then it is fight to get mattress replaced. we wake up every morning with back aches. DO NOT BUY

This review is for Stearns & Foster Hotel

Male

Side Sleeper

See full review

William SMarietta, GA

Review left on May 28, 2011

Stay Away from Macy's

We bought a Hotel Collection mattress about 3 or 4 years ago and spent $2600 on a king set. Within 3 months, both sides started sagging, causing the center to rise. We called Macy's and they replaced it but would only replace it with the same model. After another 6 months the same thing happened and we called again. This time, we were told that it was not sagging enough and they refused to replace it. Macy's customer service was outright nasty and the girl threatened to cancel the warranty. We are going today to get something else and will never shop at Macy's again. It was wonderful for 3 months but is now the worst mattress we have ever had.

This review is for Stearns & Foster Hotel

See full review

G40Saint Paul, MN

Review left on Sep 4, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

N/A

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 19 years

Condition: Moderately worn

45 - 54 years old

Female

Back Sleeper

150-200 lbs

Prefers Harder Feel

Allergies, Back Pain, Hip Pain, Neck Pain, Restless Leg, Sleeping Hot

Kansas City, MO

Review left on Oct 25, 2023

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

4/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Condition: Very worn

Over 65 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Sleep Apnea, Spondylolisthesis

JoeeSammamish, WA

Review left on Sep 30, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

2/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 16 years

Condition: Very worn

Over 65 years old

Male

200-250 lbs

Prefers Medium Feel

Back Pain, Restless Leg

Bethany, MO

Review left on Sep 4, 2023

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 9 years

Condition: Slightly worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Back Pain, Neck Pain

Bloomingdale, IL

Review left on Aug 29, 2023

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

4/ 5

Sleep Quality

3/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 10 years

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Softer Feel

Acid Reflux, Arthritis, Back Pain, Osteoporosis, Plus Size

Rockville, MD

Review left on Aug 16, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 17 years

Condition: Very worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Scoliosis

Uniontown, OH

Review left on May 1, 2023

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Stearns & Foster Hotel

Owned for: 15 years

Condition: Slightly worn

Over 65 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Neck Pain, Sleep Apnea

2 3 4 5

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Stearns & Foster Hotel
Mattress Ratings & Reviews

Macy's Hotel Brand bed

do not buy

Stay Away from Macy's

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Stearns & Foster Hotel Mattress Ratings & Reviews

Macy's Hotel Brand bed

do not buy

Stay Away from Macy's

Stearns & Foster Hotel
Mattress Ratings & Reviews