If you are looking for a mattress that is 80 inches long....KEEP LOOKING!!!!!! It was several inches short and when we told Original Mattress they said it was within their tolerance level. My husband is 6’5”, so just a few inches matters in the length of the bed.
If you are looking for a bed that maintains it’s memory foam shape.....KEEP LOOKING!!!! Within a few months it began it sag where each of us slept and you had to work hard to get toward the middle, which was the only place that allowed any support. Both of our backs began hurting and we had Original Mattress come out and inspect it. Once again, they said it was within their tolerance level.
After 3 years we gave up and purchased a mattress from another company.
SAVE YOUR MONEY!!!!!
This review is for Original Mattress Factory Serenity
Spent over $1,500 on the king size mattress set. After months of struggling to getting acclimated and my back killing me.....we went back up to see what they could do. They gave us some cheap foam top and said to try it. After another coulple month of my back still killing me they said we had to pay a 25% restock fee plus the cost difference to upgrade and another $100 delivery fee for the grand sum of over $750.. Are you kidding me! What ever happened to 100% customer satisfaction. Go to another mattress store where they gaurentee 100% comfort. What happens if I pay the additional $750 return/upgrade and my back still hurts!? This part of the warranty was glossed over “real quick”. We are going somewhere else where they will guarantee comfort for a lifetime. I may pay more in the front end, but will be at ease knowing that another company will guarantee the comfort. This is 2019 not 1960. Read the fine print prior to buying a mattress there.
This review is for Original Mattress Factory Serenity
Don't buy a mattress from this place. We bought a foam $2000 plus mattress and it has no support after just two years. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. When the warranty inspector came they offered no solutions. They said if the visible indentation isn't over 1.5" they won't warranty claim it. The bed has no support so not sure why it matters if it only has 1.3" of dip showing. Most manufacturers have no dip qualifications or under and inch for their warranty. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. That couldn't be further from the truth though! They don't stand behind the comfort either. I recommend staying clear.
This review is for Original Mattress Factory Serenity
