DO NOT BUY FROM ORIGINAL MATTRESS

Spent over $1,500 on the king size mattress set. After months of struggling to getting acclimated and my back killing me.....we went back up to see what they could do. They gave us some cheap foam top and said to try it. After another coulple month of my back still killing me they said we had to pay a 25% restock fee plus the cost difference to upgrade and another $100 delivery fee for the grand sum of over $750.. Are you kidding me! What ever happened to 100% customer satisfaction. Go to another mattress store where they gaurentee 100% comfort. What happens if I pay the additional $750 return/upgrade and my back still hurts!? This part of the warranty was glossed over “real quick”. We are going somewhere else where they will guarantee comfort for a lifetime. I may pay more in the front end, but will be at ease knowing that another company will guarantee the comfort. This is 2019 not 1960. Read the fine print prior to buying a mattress there.

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Cons:
  • Back Support
  • Warranty Terms
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$1,500 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard