Aireloom Preferred
Mattress Ratings & Reviews

81/100

Very Good

Based on 155 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

10.1 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

10.1 Years

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155 total ratings, 6 with reviews

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LauraLos Angeles, CA

Review left on May 4, 2023

Plush Mattress "Wore Out" in Under a Year

I bought this mattress because the salesman said it would support two sleepers. He is 240 lbs, I am 130 pounds. This mattress has a top layer of smaller coils under the comfort layer. It slept well for the first several months before we noticed it was bowing in where he slept so we started sleeping on opposite sides. A few months later the bowing was so bad we had to move to sleeping in separate beds. Now I cannot even sleep in it alone without experiencing pain in both hips. It usually goes away once I get up and moving around, but it would wake me up in the night several times. I bought a 3 inch adaptive foam topper and it is only helping marginally. I am a healthy person who exercises daily, drink water, take calcium, eat healthy, etc. I have no known issues with my hips or spine that would cause this problem. As this bed is so plush, it was never used for anything but sleeping. I am very disappointed with this purchase and the handling of the inspection, warranty, etc. The inspection report said the mattress only has normal body indentation. As I was in the room with the inspector, I saw 1.5 inches dip on the top layer in the middle. The report said it was an overall indentation and less than an inch, which is not at all accurate. I called the Aireloom company and talked with customer service, I also called the mattress store I bought it from. Everyone is very apologetic that I am having these problems with my expensive mattress, but the problems aren't covered under warranty. And the mattress store will gladly sell me a new and different mattress with a nice discount on the price. I'm literally in tears at this point. It took me months to pay off this mattress and the monthly payments were very steep. Not easy to take for a retired person.

This review is for Aireloom Preferred

Owned for: 6-12 months

Condition: Very worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer Feel

Airborne Allergies, Hip Pain, Back Pain (upper / neck)

See full review

JoannaLos Angeles, CA

Review left on Jan 16, 2020

Great Disappointment, Pain and Frustration

Based on the thinking and attitude of Ortho Mattress, I'm supposed to spend $4500.00 every year or so for a new mattress???? I needed a new mattress and wanted to lower the height of the bed. The salesperson recommended a bonky board, assuring me it would support the mattress as well as a box spring. I bought the Aireloom Cardiff queen mattress with all the extras (protective pad, etc.) for about $4500. Ortho delivered it and made no comment about the adequacy of my bedframe. One and a half years later the mattress sags in the middle. I called Ortho. After about a month an inspector arrived to look at my bed and measure the mattress. After three weeks I received a letter saying my complaint was denied. The letter said: No manufacturing defects identified. Normal body impressions within guidelines. (the sag has to be 1 1/2 inches. Mine was measured at 3/4 of an inch.) Inadequate support from improper frame. Queen size must have rigid center support to the floor. (Mine does have rigid support to the floor!) My handyman looked at the bed and the bonky board. He said he was surprised I hadn't had trouble sooner. The bonky board seems to be made of cardboard and foam, woefully inadequate to support such a heavy mattress. My beautiful large wooden bed supported a queen size mattress with box springs effortlessly for 15 years or more before I bought this new mattress. The installers said nothing about inadequate support when they placed the bonky board and mattress on my bed. I am accustomed to sleeping well throughout the night. Now I wake up several times as I try to be comfortable. My body is in pain when I wake up. Customer service said customer comfort warranty is for 100 days. That's not enough time to notice the effects of a bonky board on a mattress. After I received the rejection letter from Premier Inspections Services LTD I called Ortho Mattress. They again, as in my original call, told me to call corporate customer service, 888-499-6784. They said, as in my first call to them, that they would

This review is for Aireloom Preferred

Owned for: 20 years

Condition: Very worn

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder Feel

See full review

BarbaraAustin, TX

Review left on Dec 14, 2017

Very comfortable, but less comfortable the lighter you get

In general, this is a comfortable mattress. However, when I initially picked out this mattress and thought it was super-comfortable, I weighed 75lbs more than I do now. It didn't dawn on me that I would probably need a different mattress for a different size (stupid of me). My main issues are my hips and shoulders aren't sinking far enough in the mattress so my spine isn't straight. If I raise the head of my adjustable bed a couple of degrees when sleeping on my side, its much better. I'm exchanging it for the Half Moon and keeping this one for my guest room (for 1/2 off).

This review is for Aireloom Preferred

Owned for: 6-12 months

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer Feel

Airborne Allergies, Hip Pain

See full review

ZDENEK KRedondo Beach, CA

Review left on Dec 13, 2017

Great materials and feel but too hard after few hours

It wakes me up early in the morning because of the pressure points make it uncomfortable. I can't fall asleep again after that for hours. I wish I've got softer aireloom mattress like Crystal Cove Firm or Pacific Coast Firm.

This review is for Aireloom Preferred Moonlight Serenity Extra Firm

Condition: Like new

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Softer Feel

See full review

KNIrvine, CA

Review left on Mar 4, 2017

Wonderful soft/firm combination

We have only had this mattress (Selena luxtop firm/Silver Night firm) 1 night and we both rate it a 10! You match score only gave me a "5.8" but this is exactly perfect for a side sleeper who wants softness with underlying firm support. The latex gives great support and keeps the mattress cool. Bought in from Gregory at OC mattress in Orange CA ---he was fantastic! Exchanged one Aireloom that was not a fit and made sure we were happy. Thx Gergory!

This review is for Aireloom Preferred Moonlight Silver Night Firm

Owned for: Less than a year

Condition: Like new

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder Feel

Acid Reflux, Back Pain (lower / middle)

Official Response

Good Morning KN, We truly value your honest opinion and are also happy to hear you were set up with the proper mattress by Gregory. Thank you for recognizing the support our authorized dealers provide and please continue to have a luxurious sleep.

See full review+ 3 comments

Tina GChino, CA

Review left on Jan 8, 2017

Works for a Plush lover and Firm lover

My husband and I have been through more mattresses then I care to mention just trying to find a compromise. He loves a really firm mattress and I love a soft mattress. We finally found our answer in this hybrid plush!! I learned to sleep on my back because it was too painful to side sleep on a firm mattress and always woke up in pain. Now I can sleep on my side without pain. My husband has had two back surgeries and is now a back sleeper and this mattress has enough support that he is comfortable. I was worried it would be too soft for him, but he says it's not. It was firmer at first and took a few months to break in fully. There are noticeable "soft spots" where we sleep, but not sagging or lumpy and it's not increasing yet. We are thinking we should turn the mattress eventually. I also love the black box spring and dark black/gray side of the mattress since those areas can get dirty over time. Overall we have been very pleased with this mattress and so excited we don't have to go through any more mattresses!!

This review is for Aireloom Preferred Moonlight Ebony Sky Plush

Owned for: 1 year

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer Feel

Acid Reflux, Back Pain (lower / middle), Restless Leg

See full review

Review left on Aug 27, 2026

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

3/ 5

Sleep Quality

4/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Aireloom Preferred

Owned for: 2 years

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder Feel

Acid Reflux, Arthritis, Back Pain (lower / middle), Chemical Sensitivity, Hip Pain, Latex Allergy, Back Pain (upper / neck), Restless Leg, Scoliosis, Shoulder Pain, Spinal Stenosis

Review left on Aug 1, 2026

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

3/ 5

Sleep Quality

4/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Aireloom Preferred

Owned for: 7 years

Condition: Moderately worn

Over 65 years old

Male

150-200 lbs

Prefers Medium Feel

Arthritis, Shoulder Pain

BenjaminPalatine, IL

Review left on Jul 13, 2026

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Aireloom Preferred

Owned for: 11 years

Condition: Very worn

45 - 54 years old

Male

Back Sleeper

> 300 lbs

Prefers Somewhat Harder Feel

Sleep Apnea

Review left on Mar 25, 2026

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Aireloom Preferred

Owned for: 2 years

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Osteoporosis

2 3 4 5

...

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Aireloom Preferred
Mattress Ratings & Reviews

Plush Mattress "Wore Out" in Under a Year

Great Disappointment, Pain and Frustration

Very comfortable, but less comfortable the lighter you get

Great materials and feel but too hard after few hours

Wonderful soft/firm combination

Official Response

Works for a Plush lover and Firm lover

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Aireloom Preferred Mattress Ratings & Reviews

Plush Mattress "Wore Out" in Under a Year

Great Disappointment, Pain and Frustration

Very comfortable, but less comfortable the lighter you get

Great materials and feel but too hard after few hours

Wonderful soft/firm combination

Official Response

Works for a Plush lover and Firm lover

Aireloom Preferred
Mattress Ratings & Reviews