Offered by most mattress
manufacturers, a warranty can help protect you from defects in your new
mattress. It is an indication that
the manufacturer is willing to fix certain flaws in the design, materials,
and construction of the mattress for a certain period of time. However,
a warranty is NOT a guarantee of durability, nor does it offer protection
against general deteriorations in comfort or normal wear and tear. It
is worth noting that very few other consumer products offer warranties
as favorable as those in the mattress industry. One reason for this
is that mattresses tend to be very well-made products with relatively simple
construction. Overall, less than 1% of mattresses are returned due
to warranty failures.
What types of problems are covered by a mattress warranty?
mattress warranty typically covers flaws in the design, materials, and
construction of the mattress. As a general rule, warranty failures are
the types of problems that will reveal themselves in the first few years
after you purchase your new mattress.
In a traditional innerspring
broken springs or
For certain more sophisticated types
of beds (e.g., air
beds, or waterbeds),
individual components such as motors and remote controls may be addressed
separately. It is best to check your warranty
policy in advance to see whether any specific components are excluded or
covered differently from the main warranty terms.
How long should a warranty last?
most high-quality mattress manufacturers offer warranties lasting between
10 and 20 years. That said, since warranties do
not protect against the general loss of comfort that happens naturally
over time, warranty length does not necessarily correlate with mattress
Put another way, you should not assume that the length of the warranty
has any correlation with how long the mattress will last before its comfort and/or support begins
to deteriorate. Most experts recommend that mattresses be replaced at least
every 10 years, even for higher-quality mattresses.
What happens if a problem occurs?
In the event
of a problem, the manufacturer will likely want to have the mattress inspected. Depending
on the retailer, the store where you bought the mattress might help you
coordinate the details of submitting your complaint to the manufacturer. Be
aware that even if your problem is covered by the warranty, some warranties
are prorated, meaning that a fee can be subtracted for the amount of time
the mattress was used, in which case the warranty may not cover the full
purchase price or replacement value of the mattress.
Under what circumstances can the manufacturer refuse to honor my
Some warranties will void under certain conditions,
such as if the mattress is soiled, if certain tags are removed, if the
owner does not have the original receipt and/or warranty forms, or if it
the mattress is used with an unauthorized or faulty
sure to check your warranty to understand any such limitations.