This mattress developed indentation in less than 2 weeks and continues after owning less than 6 months.
Customer Service says this is normal!!! If this is "normal" what will it do in a year?!
Very disappointed and won't ever purchase again.
This review is for White Dove
Owned for: 3-6 months
Condition: Like new
55 - 64 years old
Female
Side Sleeper
100-150 lbs
Prefers Somewhat Harder Feel
Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Osteoporosis, Scoliosis, Shoulder Pain, Spondylolisthesis
I bought the Grand Legacy king size mattress from White Dove from Levins furniture. Had I known that their warranty came from White Dove and not backed by Levins, I would have never bought this mattress and spent over $2,000 on it. I have a spinal cord and rib injury so finding a comfortable mattress to sleep on is extremely challenging. When I first got the White Dove mattress, I really liked it and was able to sleep decently. Then after year 5, it started sagging and becoming very uncomfortable to sleep on. Finally, I had to call about the warranty on the mattress. This is when my personal hell begun. Levins informs me that I need to go thru white dove so I call them. They send me out this packet to measure the divot myself and to take apart my mattress, box spring and frames for pictures (now let’s all remember my spinal cord injury). So after getting some help, I finally get all the pictures they require and sent my information into them. And wait…and wait…after 2 weeks, I email asking for an update. They respond with guess what…we need more pictures. So now I have to go thru all of this again. I send them the additional pics and once again have to wait. Finally I get an email saying they are going to replace the mattress but I have 2 choices. 1 - drive 4 hours roundtrip to Cleveland to pick up the mattress or 2 - pay $100 for it to be delivered. I chose to pay the $100 as my spinal cord injury doesn’t allow me to drive 4 hours. So I get an email regarding delivery and I am finally happy until the mattress shows up. It is delivered by fedex in a box. Umm ok?? This can’t be right. The mattress I purchased had inner springs and memory foam combined because I need the additional support of the coils for my back. Well this new one certainly did not have any coils. It was a complete tempurpedic mattress. This mattress was nothing like the one I purchased previously but yet I still set it up and tried it out. IT WAS ABSOLUTELY HORRIBLE. I wasn’t even able to sleep one night on it. It made my pain unbearable
This review is for White Dove
Owned for: 6 years
Condition: Moderately worn
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Somewhat Softer Feel
Acid Reflux, Back Pain (lower / middle), Restricted Mobility, Hip Pain
We returned the first mattress because it bowed (high in ...
We returned the first mattress because it bowed (high in the middle, low on the sides). We received a new mattress and this one is too soft and it squeaks every time you sit or lay on it. The edges of the mattress are too soft and still bow but not as bad as the first. We are totally disappointed in this product and would not recommend it.
I love this mattress to family and friends. I love it is made in the U.S. Quality is outstanding. We sought out the company after staying in the Monteleone Hotel in New Orleans, LA. ....they have this mattress at the hotel. They sd. several customers call to find out what mattress this is to purchase. Please call this Hotel and say thank you. It is family owned for over 100 years. Thank you.
Was a skeptic at first since the brand was new to me. Salesman explained about the company White Dove, and we decided to take the plunge. This mattress is SO comfortable! I sit on the edge of the bed a lot and am very impressed with the edge support. Would recommend this absolutely.
This review is for White Dove Cambridge
Owned for: 1-3 months
Condition: Like new
55 - 64 years old
Male
Side Sleeper
150-200 lbs
Prefers Somewhat Softer Feel
Airborne Allergies, Back Pain (lower / middle), Restless Leg
